Hi @Jayson23313!

Hmm. That is very strange behavior. I’m rather perplexed why your waiting room is showing the name of the previous meeting, but let’s figure this out.

So first thing I’d look into is making sure your Zoom account has the settings you expect on your waiting room. I’ll admit I’m no expert on this, so I just got a bit of education wildly searching their help center too! But what I found out is that you can customize your waiting room quite extensively including having a default title, custom logo, video, images, etc. There is a ton of information in these Zoom articles here: Using Waiting Room and Enabling and Customizing Waiting Room.

Second, I’d consider generating a unique Zoom link for each coaching call. It sort of sounds like you might be using your Zoom Personal Meeting ID (a fixed URL) right now which could be why the previous invitees name is showing up. Using a unique Zoom link instead should (speaking from first hand experience here; all of my networking calls reflect the specific meeting name as expected) provide an air gap of sorts in between meetings even if they’re back-to-back. More on the Calendly + Zoom integration here.

Hope this helps. Let us know what you find out as I expect this knowledge might be helpful to others!

Hi Jillian, 

I wish it were that simple on either the Zoom end or the Calendly end.

On Zoom side, you can customize your waiting room but you cannot change the Meeting Topic at the top (which unfortunately pulls automatically from Calendly as the Full Name and the event type)> 

On the Calendly side, I would love to generate a unique Zoom link but I cannot figure out where to adjust that setting. The Integration instructions on the Help Site do not match the new UX as far as I can tell. So I disconnected my Zoom integration and reconnected it, but I still cannot find a place where i can move from using my Personal Meeting Room to a Unique Zoom link. If you can point me to how to get to this, that would be very helpful. 

Thank you

Hi @Jayson23313,

Well that’s definitely not ideal. I wish we could influence the Zoom side of things for ya!

On the Calendly side of things, it looks like the Zoom thing you need to change is actually within the Zoom settings (like in Zoom, not in Calendly) - and I just checked on my side with the most recent UX. If you head on over to https://zoom.us/profile/setting and scroll way down to ‘Schedule Meeting’, there’s a toggle setting that says “Use Personal Meeting ID (PMI) when scheduling a meeting”. I’m guessing you’ve got that toggled on right now, so let’s try turning it off. I’m fairly certain that’s the setting that is blocking the unique meetings from being generated.

Once you’ve done that, I’d recommend doing a dummy test with yourself (perhaps with a personal email address as the invitee?) to see if it’s working as intended.

Let us know what happens.

Thanks Jillian. I was also able to have a helpful conversation with Calendly Tech Support who is going to raise this issue with Zoom as the real issue is what info is being shown while in the waiting room. 

I will try your workaround - not ideal because I want my PMI to be my default in other applications like Google Calendar where I can control what Meeting Topic says.

Appreciate the support.