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2107 Topics

jillianCommunity Manager

published in How Do I...?

Time Zone Troubleshooting Guide

You’ve sent out your Calendly to book or perhaps you’ve just scheduled the perfect time on someone else’s Calendly. And ding! The confirmation email arrives, but not with the time you were expecting. You could have sworn you’d picked noon your time? Why is it saying 1pm? 4pm? Why is it saying the wrong time?!In this article, we’re going to troubleshoot why sometimes appointments and confirmations don’t appear to line up and what to do either as the invitee/attendee or the host. Who is this article for? All users, regardless of plan type or role on plan, are impacted by time zones. This article is for all Calendly users. How are time zones detected?Whether you’re the host or invitee/attendee, time zones are detected by checking your device settings and synced calendars. You can learn everything you ever wanted to know about Calendly and time zones here.The time zone displayed on the booking page is the one that will be shown in any email confirmation or reminder received from Calendly.

Juston TheRazorCommunity Member

asked in How Do I...?

Unable to change profile details — "Server Error, Please Try Again Later"

Title sums it up. I’m trying to change my profile picture, country and timezone, yet I keep getting this error message.I’ve tried clearing my cache and cookies as well as attempting the change from multiple devices, including one that’s never had a Calendly log in ever, all to be prompted with the same message, so the error is clearly either in my account or server-side.Anyone else have the same issue, or ideally a solution?

HeartwoodCommunity Member

asked in How Do I...?

Payment from Client

If I schedule a paid event for my client, will they then be charged when they receive the invite I scheduled? I know they would have to pay at scheduling if they scheduled the meeting themselves. Yes, my Stripe is integrated.

Sam SEmployee

published in How Do I...?

Adding Additional Guests to Booked Meetings

Cheerio CalPals!I’ve come across a frequently asked question in my support conversations recently that inspired me to make a little how-to on a workaround I recommend on the regular that answers the question– How can I add additional meeting attendees to existing booked one-on-one meetings? While yes, adding your guests directly to the calendar event in your external calendar is a perfectly good solution to loop additional guests to your meetings, there are a couple of drawbacks to this method:Guests added in this way will not be included in any Calendly reminders or Workflows. They are kicked from the meeting if it happens to be rescheduled. This isn’t ideal, so I wanted to drop a super helpful workaround I’ve found for this that allows you to add guests to one-on-one meetings within the Calendly loop. Problem: At this time, Calendly does not offer a function to “Add Guests” to an existing booked meeting directly from the Meetings page. Solution: Using the “Reschedule” function, you

Hannah03062Community Member

asked in How Do I...?

Multiple Interview Slots for different interviewees

My title may sound confusing but I am basically trying to create one calendly link for multiple interviews with different people. So there are about 6 different people who are being interviewed and they all have different time slots. Is there a way to customize the event type so that when people book the time slot, they can see exactly who they are booking to interview. I would like it all to be on the same calendly link. Right now, all that is showing is the times but I want to include the names of who exactly is being interviewed during that time slot so there is no confusion when people are booking times. Thank you!

Jeff36465Community Member

posted in How Do I...?

Adding a "Rebook" option

Hi Calendly Team,I’d like to suggest a feature that could streamline scheduling management and improve the user experience: a "Rebook" option.Currently, rescheduling involves either a manual process or sharing a link while the original meeting remains on the calendar, causing potential confusion. Alternatively, canceling removes the meeting entirely but doesn't facilitate easy rescheduling.The "Rebook" option could work as follows:Cancel the original meeting: Automatically remove it from both parties' calendars and send cancellation notifications. Trigger a reschedule notification: The invitee would receive an email or text notification with a pre-filled reschedule link, maintaining the same details (name, meeting type, etc.) for a seamless new booking.This feature would eliminate extra steps and improve communication while ensuring clarity for both hosts and invitees. It would also align with workflows offered by similar tools, enhancing Calendly’s competitive edge.Thank you for consi

SaraThackCommunity Member

asked in How Do I...?

Hi there. Does anyone know if there is a way to push UTMs into Gong? We use Gong to analyze our calls/attribution and I would love to be able to see the UTMs on each conversation recorded in Gong.

jeffdagenaisCommunity Member

asked in How Do I...?

The reschedule option do not respect the minimum notice

If we set the minimum notice to 1 day, it’s possible to bypass this notice using the reschedule link inside your invite. I don’t think this is the normal behavior.

JohnMCommunity Member

asked in How Do I...?

Added additional event time slots - invitees unable to update their response

I created an event poll and didn’t reach consensus. I then (using the same invite) added additional slots, and some people were able to select them and some received an error that “someone has already replied with their email address”. Help please.

EclipseCommunity Member

asked in How Do I...?

Foot on Email Confirmation

I noticed the footer of the emails sent to my (admin email) when a appointment is booked has a “pro tip” that keeps changing everyday. I’m using email parsing to automatically update records and it seems that this “pro tip” is changing the format of the email and breaking my parsing rules. What can I do?Is it possible to send the “custom confirmations” to a different email/additional email?

Gary85563Community Member

asked in How Do I...?

How to make individuals from group one only able to book during week one and individuals from group two only able to book during week two?

I photograph senior portraits. I photograph multiple schools. I have names and passwords for each senior. I would like to upload a list of seniors, passwords, school so seniors from school 1 can book during week 1 and seniors from school 2 can only book during week 2 etc. It that possible, where can I find information about how to control booking?

KyserClarkCommunity Member

posted in How Do I...?

Scheduling Shouldn’t Be This Hard: Let Me Override My Own Rules!

My available hours are 7 PM to 11 PM. I only allow one meeting per week and require at least two days' notice for scheduling appointments. These rules are perfect and work exactly as I want—for the most part.The issue? I can’t manually override my own rules or make exceptions when needed.For example, I wanted to reschedule an appointment to 5 PM, but to accomplish this, I had to:Change my available hours for the event. Adjust my general schedule availability. Temporarily allow more than one meeting per week (because the system incorrectly flagged me as booked).Once I rescheduled the appointment, I then had to reverse all those changes to restore my original settings:Reset my available hours for the event. Adjust my schedule back to 7 PM - 11 PM. Re-enable the one-meeting-per-week rule.This is frustrating for two reasons:Tedious and time-consuming: It requires multiple steps and excessive clicks. Risk of interference: During this process, someone with my scheduling link could book the v

jbbCommunity Member

asked in How Do I...?

book several appointment times with calendly

Hello everyone,I am creating a calendly to book a service.The service can last 1 hour, 2 hours, 3, etc. until 10:00 hoursI would like the person reserving to be able to check several reservation slots at the same time according to their needs.Example if she wants 3 hours of service:from 2 p.m. to 3 p.m. + from 3 p.m. to 4 p.m. + from 4 p.m. to 5 p.m. could you help me to do this ?thanks a lotBest regards Bonjour à tous,je suis en train de créer un calendrier pour réserver une prestation.La prestation peut durer 1h, 2h, 3, etc jusqu’a 10h00je voudrais que la personne qui réserve puisse cocher plusieurs créneaux de réservation en même temps selon son besoin.Exemple si elle veut 3h de prestation :de 14h a 15h00 + de 15h00 à 16h00 + de 16h00 à 17h00

NicolasSonCommunity Member

asked in How Do I...?

How to Adjust Start Time for a Group Event with Existing Registrations

Hello,I have a Group Event scheduled for February 2 at 7:00 PM, with several registered participants. I must change the start time to 6:00 PM instead of 7:00 PM.My main concern is ensuring that this adjustment updates all existing participants' automatic workflows (e.g., email reminders). Ideally, I’d like to handle this as smoothly as I would for a one-on-one event, where rescheduling is straightforward.I noticed that this functionality is available in Cal.com, where modifying the start time of a group event automatically updates notifications for registered participants. Is there a way to adjust the start time of a Group Event while keeping all current registrations intact and ensuring that notifications are updated accordingly? Or would I need to create a new event and ask participants to re-register?Any advice or best practices for handling this situation would be greatly appreciated.Thank you!Best regards, n🌞

Marta77436Community Member

asked in How Do I...?

wrong host name in reschedule proposition to client

there is wrong old, host name in reschedule proposition to client - in my profile is diffrent name -new, correct surname after marriage. I cannot find, where I can change it.

SourceCode30716Community Member

asked in How Do I...?

Feature Request: Multi-Day Event Duration

Has there been any work on letting users create events that span more than one day? This question was asked a year ago. I like that the rep suggested workarounds but they were too complicated. I do not see how hard it would be to create a programmatic process, internally, where a function would repeat booking one 24-hr-day multiple times depending on the number of days the duration is set for. It does not even have to be 24-hr-days either, it could see how many hours are in the work-schedule and book the day for that many hours.

dudu1542Community Member

asked in How Do I...?

Feature request - generate custom links that limit users from booking meetings outside the constraints

Hey Calendly team! One thing that I really want to have is the ability to give my calendly link to a person and limit the slots they can choose from. Sometimes I want to limit the options a person sees with my link. I don’t want to really generate a new event since it’s essentially the same event, just different time constraints. Also for different people, priorities may change (For certain people I want to show A,B,C slots while for other high-priority people I want show A,B,C,D,E,F)

Angelina55853Community Member

asked in How Do I...?

How do I change "Organizer" email and name?

My calendly is connected to my google calendar - so when you book a time, you get an appointment with me, with my gmail - that I do not use. I wish for it to show my business email and company name for the “organizer” - how / where do I change this? Also to make sure the reply goes to the right place, and not for an email I do not use.I am logged into calendly with my business email - and not the gmail.

Mark78578Community Member

asked in How Do I...?

How can I get the calendar to pop up so that my website remains in the background?

Hi. I have a wordpress site that I’m using elementor to construct. I’m trying have the calandar pop up when the user presses a button I’ve labeled ‘Arrange a Call’Currently the calendar opens another page, taking the user off the website. Any ideas what I’m doing wrong here and a possible solution?Best WishesMark

Lisa07335Community Member

asked in How Do I...?

how do I cancel calendly subscription

I’ve tried every month since November to cancel my Calendly subscription. They keep Charging me. I even have a confirmation email that they cancelled it and they still charge me. I now have to dispute it with my credit card company. What is wrong with this company? How is there no love customer service number? Horrible way to run a business.

Centre29470Community Member

asked in How Do I...?

Accessibilité réduite à 2 semaines

Bonjour je souhaiterais savoir comment limiter l’accès sur mon agenda électronique sur 2 semaine. Je ne trouve ce paramétrage.Merci

SBerrethCommunity Member

asked in How Do I...?

Google Meets with Events booked into Apple Calendar?

I understand that Calendly currently is not built to automatically add a Google Meet link to a booked meeting when the main calendar the booking is placed into is an Apple Calendar. However, I want meetings to be placed in my Apple calendar and have a Google Meet link in them for running the meeting (that’s how I work).I’d be happy to update a booked event with a Google Meet link manually after it was booked, but the edit event modal dialogue in Calendly does not allow doing so. What is the best way of achieving the above?

Jessica02463Community Member

asked in How Do I...?

Calendly refuses to let me restart my subscription, due to a 'Billing Server Error'

I have tried many times both yesterday and today, to restart the subscription that I paused over the holiday period. Calendly keeps giving me a "Billing server error. Please try again." error. I’ve double-checked my company card details and limits and everything is in order - it’s the same card that was working previously for my recurring Calendly billing when my subscription was active a month ago. I keep trying to reach human support through the chatbot about this, it never directs me to anyone. I also can't find any bug report flow within the app. Calendly team - please can you direct this to the right people to get it fixed, so I can get my subscription back up and running soon? I need it for an email send, and if it still continues to fail I’ll need to turn to an alternative solution to get the job done.

John38070Community Member

asked in How Do I...?

Maximum bookings per week

I saw numerous posts asking for this feature in the past, which I realize wasn’t happening for a while. This page in the help center on December 10, 2024, though, suggested that the ability to limit events by week had been added. When I look at my event menus, however, there is nothing for “More options” at the bottom. The menu for limiting max number of events is constrained to day, and the organization of options is not like they described in this post. Am I just missing something…? Has anyone gotten this to work?

Melissa17610Community Member

asked in How Do I...?

Booking appointments for a group

I have a round robin group set up. I’m wanting to take a maximum of 6 appointments a day but can only take a maximum of 2 per same time slot. How do I go about setting this up? Thank you, Melissa

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