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  • 6,798 Replies
2823 Topics
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Quote77242Community Member
asked in How Do I...?
"Your meeting request could not be finalized with this host" error when people try to book a meeting

Hello,when people try to book a meeting they see this error: Oops, something went wrong.Your meeting request could not be finalized with this host. If you feel you've reached this message in error, please reach out to support with below error code.  Even when I try to preview the booking page here in Calendly and try to schedule a test event I see the same error.Has anyone seen similar problem? Any idea?Will appreciate any help.

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Willi48445Community Member
asked in How Do I...?
Adding an additional host ...

I can not set one on one meetings anymore with my Essentials plan. What is going on? The error message says, that I should change my prize plan and add another host. I don’t understand. Thank for your quick help. Willi

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JeffnewearthCommunity Member
asked in How Do I...?
How do I set an event for booking the last week of the month?

I have several events and I manipulate the availability to ensure that I can manage my time. It works well. I would like to have one event set so that they can only book that one fr the last week of the month. How can I do that for the one event type?

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David
Community Manager
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DonTLACommunity Member
asked in How Do I...?
Cannot Log In. Home Page Not Showing Up.

I am unable to log into my account. The home page does not even come up. This has been happening since last week. I have no VPN running.  

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Samantha30014Community Member
asked in How Do I...?
RECURRING MEETINGS!!!!

Hello. For the love of god, PLEASE create the ability to have recurring meetings booked in Calendly. And please do not respond with a “workaround.” While that is all well and good, I do not pay a premium for Calendly to then have to add yet another third-party app in order to create a function that Calendly should AUTOMATICALLY HAVE. Virtually every other scheduling service offers this functionality. Honestly, I am just baffled as to why it isn’t a thing yet. I have seen posts from years ago asking for the same thing. I understand this takes a lot of time and manpower, but it has been YEARS! What on earth could the holdup be?!?! I truly love Calendly and want to continue on as a customer - it seamlessly works for me and my business except for this one feature - but it’s been too long asking for the same thing. Calendly, can you GIVE US AN UPDATE????? PLEASE!!!! Just at least say you’re working on it. Because if you’re not even TRYNG then I am not waiting any longer. Would love some inf

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David
Community Manager
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Whole52152Community Member
asked in How Do I...?
Cannot Reschedule to an Available time slot?

I’ve been using Calendly for over 2 years, and since the major update, I cannot reschedule a meeting. This is a one-one-one meeting tyep, and I am on the Standard plan. The time slot I want to reschedule to is available, the trouble-shooter shows it available, but when I click to confirm, I always get an error like “time slot no longer available” or “start time already taken,” neither of which are true. I can cancel the meeting and rebook, but that’s a pain, and it should work since it works to book that exact same time slot from a new “book a meeting” option with no override needed. Please help!

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Dina33111Community Member
asked in How Do I...?
Didn't receive answers from booking page

Recently, someone set up a meeting on my Calendly. I got the reminder but didn’t see the answers to the questions that are part of the booking page.  Essentially, I’m flying blind.  Where can I find the answers to those booking questions. Thx.

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ECHO76666Community Member
asked in How Do I...?
New Duration Option

The new duration option is a great start!  I do have a couple thoughts:Why is it limited to four options?  I’d love to offer ½ hour options from 1-4 hours, but that would require 7 slots… I’m worried that people will easily overlook the current placement of the option and sign up for the default setting when they really wanted more time.  Could it be a right-hand selection before or after people select their start time? Or maybe just the option to select an end time?Thanks for the work - really appreciate the added functionality!

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David
Community Manager
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Walter ChenCommunity Member
asked in How Do I...?
Reschedule with Full Availability not possible for appointments booked with “Customize Once and Share”

Issue: as titled. Appointments booked with “Customize Once and Share” cannot be rescheduled by user and always shows “That start time has been filled” or other types of errors. How to replicate:Create a link for ANY event with the Customize Once and Share feature. Book an appointment using that link. On the mobile app, find that appointment and select “Manage” and “Reschedule Meeting” Choose “Full Availability” Select ANY day, ANY time slot, it won’t allow the reschedule to be completed. this problem has been present for several months and it’s extremely inconvenience and frustrating. Other users have reported the same problem and Calendly team closed the discussion without providing solutions. See below for another thread posted in April, which is now closed.Here’s a screenshot of the reschedule error   

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David
Community Manager
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ECSECommunity Member
asked in How Do I...?
Release only the first appointment

Would love if Calendly could only allow people to book the first available free slot (we use it to manage appointment bookings for school enrolment and we want to encourage people to come sooner rather than later).

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Donna64565Community Member
asked in How Do I...?
Add a specific email address to CC of all confirmations

Is it possible to add a cc on all email confirmations calendly sends for any event?

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David
Community Manager
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trailblossomCommunity Member
asked in How Do I...?
Your message wasn't delivered because the recipient's email provider rejected it.

I am running Office 365 as a small business and trying to use my email address. Everything worked great with gmail and not with Microsoft. I have googled and tried everything people have recommended and nothing works. I disconnected the integration with Microsoft. Cleared cache and cookies, added it back in. I have added DNS records. Does anyone have suggestions?  Diagnostic information for administrators:Generating server: BYAPR03MB3702.namprd03.prod.outlook.com[destination email address]Remote server returned '550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP. For more information please go to  AS(7230) [SA6PR03MB8009.namprd03.prod.outlook.com 2025-06-01T14:31:37.935Z 08DDA0A0B1F4655C]'Original message headers:Received: from BYAPR03MB3702.namprd03.prod.outlook.com ([fe80::2e09:7d67:8a46:c0a5]) by BYAPR03MB3702.namprd03.prod.outlook.com ([fe80::2e09:7d67:8a46:c0a5%7]) with mapi id 15.20.8769.035; Sun, 1 Jun 2025 14:31:38 +0000MIME-Version: 1.0Content-Ty

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David
Community Manager
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lukei4655Community Member
asked in How Do I...?
Valid Address Field

As I continue to work with younger and younger clients I’m running into the problem that they don’t know how to format addresses properly, so when it ports into my calendar I don’t always have valid location information to properly plan travel to the location that they are selecting for our meeting. Is there a way to constrain requested locations to only valid physical locations?

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Bernie57815Community Member
asked in How Do I...?
Set the availability for each location in a single event

I am a college professor and use Calendly for students to schedule office hours. I have three locations: Zoom, Phone, and my office. The issue is that I am available to meet in my office during a subset of the available hours. Using a second event for my office is confusing, how would a student know which event to use? 

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Del67658Community Member
asked in How Do I...?
Time zone incorret in my confirmation email

Hi,  I’m enjoying calendrly but when one of my customers makes an appointment I get a confirmation which is great BUT the time is not NZ time.  I’ve a lot of appointment set up so I don’t want to remake the options.  I’ve looked on the forum and that was not helpful. Can I please get assistance 

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David
Community Manager
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Grace27150Community Member
asked in How Do I...?
New layout is overall worse, please revert back

 This new interface significantly impacts ease of use. If I was not required to use this product, I would have stopped using it when this new layout went into effect. It takes twice as long to schedule multiple meetings now. The Edit buttons on the far right of the panel are harder to navigate. Everything is less visible. it also will not allow you to copy/paste multiple guests into meetings the way it used to. What is the benefit to this re-design? how does it make anything faster, smoother or more functional?I would have appreciated an option to keep the old, functional layout or to chose this cluttered, less efficient option.Please consider reverting back, or allowing users to chose their layout option.

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David
Community Manager
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Joe44562Community Member
asked in How Do I...?
Cross referencing two calendars for different time slots

We are real estate agents and are looking to improve our booking process for booking video appointments with our videographer. The videographer needs a 2 hour slot to shoot a video. The agent only needs to be there for 30 minutes. We need to be able to present the seller with availability where the agent has any 30 minute window within an available 2 hour window of the videographer. All calendars are on google calendar. Is it possible with Calendly??

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David
Community Manager
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trailblossomCommunity Member
asked in How Do I...?
Can't send calendar invites out with Microsoft Teams Integration

I am getting the following. I’ve tried the advice I could find online.Diagnostic information for administrators:Generating server: BYAPR03MB3702.namprd03.prod.outlook.comRemote server returned '550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP. For more information please go to http://go.microsoft.com/fwlink/?LinkId=526653 AS(7230) [MN2PR03MB5360.namprd03.prod.outlook.com 2025-05-27T20:43:30.684Z 08DD9D0339B00781]'

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Mike64526Community Member
asked in How Do I...?
Trying to transfer an account, but user accidently made an account already

I created a Calendly account for a client. Unfortunately, they accidently created another free account. Now Calendly won’t let me transfer the account to this client because their email already exists in the system. How do we go about removing his new account account and give him access to the account that I created for him? Thank you!

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Nathan HallCommunity Member
asked in How Do I...?
Calendly keeps booking when I have days marked as "Busy."

I keep getting people signing up when I have a day or multiple days marked as “Busy.”  For example, I mark a Friday to Saturday All-Day appointment, change the availability to “Busy,” and I’ve still gotten some appointments booking during that day.Is that a bug?  Is there another setting I have to check?Thank you!

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Jane_Barn_BridalCommunity Member
asked in How Do I...?
Invitee form - Answer type of Date and Time

We’re a Bridal Boutique specialising in wedding dresses, and we’ve set up an Event called Appointment to allow brides-to-be to book a personal, one-to-one 2-hour fitting session in our boutique. To help us plan effectively, we’d like to know the date and time of each client’s wedding when they book their appointment. This gives us a clear idea of how much time we have to help them choose and receive their perfect dress.Since it can take several months from ordering a gown to final delivery, understanding the wedding timeline is essential. We want to avoid setting false expectations around dress delivery, so collecting at least the wedding date—ideally also the time—is very important at the time of booking.In the Event Invitee Form, the current available Answer Types are: One Line Multiple Lines Radio Buttons Checkboxes Dropdown Phone Number We’ve tried using the One Line field to ask for the wedding date and time, but this allows for a wide range of free-text responses, which

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David
Community Manager
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CLCCommunity Member
asked in How Do I...?
Bring back the old edit layout

My whole screen is taken up with other event types and the calendar edit panel on the right is difficult to navigate with everything else taking up the space on the screen. Please bring back the ability to edit with a full screen. Or at least put the editing tools back over on the left side of the screen. Or give us a choice of layout. This current layout is horrible and distracting.

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David
Community Manager
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Fatema52348Community Member
posted in How Do I...?
New layout is horrible

I wanted to share some candid feedback regarding the new calendar layout. Unfortunately, the current design feels like a significant step backward in usability. The entire screen is now cluttered with various event types, and the edit panel on the right is very difficult to navigate—especially with limited space and so many visual distractions.Previously, having editing tools on the left side or available in a full-screen view made it much easier to focus and manage events efficiently. I strongly urge you to consider restoring the full-screen editing option, or at the very least, allowing users to choose between layout modes based on their preference.This new interface significantly impacts productivity and ease of use. I hope the team will consider user feedback seriously and offer improvements soon.

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TimotiusCommunity Member
asked in How Do I...?
Didn't get email after rescheduling

Help, i didn’t get any email from Calendly after rescheduling

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David
Community Manager
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Renee30271Community Member
asked in How Do I...?
Ticket opening is broken! How can i get an expert response to a ticket?

Teams integration is NOT working--i have opened 3 chats; in theory THREE tickets-link to ticket never goes active--it always says:  oops The page you were looking for doesn't exist You may have mistyped the address or the page may have moved cannot get to an expert--instructions non-experts have sent do not work

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