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2001 Topics
jillian
Community Manager
jillianCommunity Manager
published in How Do I...?
Time Zone Troubleshooting Guide

You’ve sent out your Calendly to book or perhaps you’ve just scheduled the perfect time on someone else’s Calendly. And ding! The confirmation email arrives, but not with the time you were expecting. You could have sworn you’d picked noon your time? Why is it saying 1pm? 4pm? Why is it saying the wrong time?!In this article, we’re going to troubleshoot why sometimes appointments and confirmations don’t appear to line up and what to do either as the invitee/attendee or the host. Who is this article for? All users, regardless of plan type or role on plan, are impacted by time zones. This article is for all Calendly users. How are time zones detected?Whether you’re the host or invitee/attendee, time zones are detected by checking your device settings and synced calendars. You can learn everything you ever wanted to know about Calendly and time zones here.The time zone displayed on the booking page is the one that will be shown in any email confirmation or reminder received from Calendly.

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5 months ago
jillian
Community Manager
jillianCommunity Manager
posted in Welcome to Calendly Community
Community Guidelines

Welcome to Calendly Community! This community exists as a place for you to find help, inspiration, and connection. We’re absolutely thrilled you’re here.All community members - customers, partners, employees, and everyone else - are held to the exact same standards and community guidelines. And while we don’t want to be mean about it, offenders may face consequences ranging from temporary removal from Calendly Community to possible terms of use violations. And you should know: We reserve the right to remove any content anywhere on the community for any reason, including and beyond the reasons listed below. No selling or solicitingListen, we all love money and deals. But there are places for that and this is not that place. Please refrain from any and all selling and soliciting including services, items, and the like. This also includes professional services, consulting, and job listings. A big nope to harassment or disparagingIt’s easy to be a bit more critical or crude when hiding beh

11010
jillian
Community Manager
1 year ago
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Don34033Community Member
asked in How Do I...?
Share one link with multiple invitees for one-on-ones at specific times

I want to allow my 10 clients to book individual feedback meetings with me during a defined set of specific dates -- say all 5 days of the coming week. I want to send out one Calendy link in a group email to all 10 clients and let them choose their times from the slots available.  That does not seem possible in Calendy; as soon as one client uses the link it goes dead for the other 9 clients. The only way to do it is to send separate emails to each of the 10 clients with an separate link to the event in each one. That is very inefficient and time consuming. Surely there must be a way to invite a group of people to each choose their individual meeting times. Can someone help me with that.  I’m fairly new to Calendy and am trying to master the fundamentals. 

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1 hour ago
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EricShreveCommunity Member
asked in How Do I...?
One Link for All Team Members

I’ve read through similar questions, but none of them are exactly what I need.  Here is my scenario:I am on a training team.  We all have Calendly accounts.  Normally we would just send a link to a client and have them select their time.  What we would like to be able to do is to send a link to clients that allows them to select their preferred/assigned trainer.  However, if that trainer is not available during their window, they can just select a best date and time and a trainer would be assigned that time.

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David
Community Manager
2 hours ago
A
Amy34781Community Member
asked in How Do I...?
How to make my calendar busy but keep it free so that people can book via zoom

HiI offer group coaching. I have the time marked as ‘free’ within my google calendar so that this will correlate with my zoom meeting and allow people to book in. However I don’t want the time to show as ‘free’ because I don’t want other clients booking in whilst I am busy on this group call. What am I doing wrong? Thanks 

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A
3 hours ago
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YoomiCommunity Member
asked in How Do I...?
Mutliple schedule availabilty disappeared

Hello all,I need your help. Since two days, in my Calendly, the two schedules I had created for my availability have disappeared. I had two schedules that were different from each other so that I could arrange my calendar for different types of events. But now these have disappeared and only the default calendar is available. I have a professional annual subscription. Is this a bug or has something changed in the subscriptions?Thanks in advance for your help.

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David
Community Manager
4 hours ago
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LeahrykaartCommunity Member
asked in How Do I...?
Calendly events automatically deleted with outlook sync

Hi 👋🏻 I’m having an issue where my clients are booking using Calendly. The bookings are fine and they are able to book. But, when I open outlook and sync (using CalDav) it’s automatically deleting, thus canceling, any bookings that were made through Calendly. Any suggestions how to stop this? 

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L
13 hours ago
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Eline88254Community Member
asked in How Do I...?
Custom duration

I'd like to allow invitees to choose meeting durations. Is this possible with Calendly?

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David
Community Manager
19 hours ago
A
Angela70065Community Member
asked in How Do I...?
Feature Request - Make managed events private

Love the managed event feature. However, we need to create private booking links for my organization and there doesn’t seem to be a way currently to toggle them as Private Only. 

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David
Community Manager
21 hours ago
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Katie34877Community Member
asked in How Do I...?
Change of business email address

Hello, I have recently changed the trading name of my business. I have edited all publically viewable words and email addresses. However, I am still receiving booking confirmation emails at my old email address. Where can I edit the email address associated with my account? I have been using Calendly for years and never had to set up users (there is only 1 anyway) - but I have been through all the options and cannot see anywhere to edit my email address. Please help.Many thanks

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David
Community Manager
1 day ago
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Paul1959Community Member
asked in How Do I...?
Scheduling a Lunch or Dinner Event for 15 People

I have an out of town business executive that I want to meet 15 of my hand-picked students.  This exec will mingle for a bit, give a 30 min presentation, and then we’ll have a meal.   It could be at lunch or at dinner, depending on what time slot works best for the most people. I can work with the business exec and we can establish a number of available 2 hour slots over a 3-4 week time period, but I don’t want to book the event until I’ve gotten feedback from all the 15 possible attendees.In the meantime, if the two of us offer 6 alternatives to the 15 attendees, I want those blocked out on my calendar, and the exec’s calendar until the final meeting time and place has been finalized. Can I use the personal copy of Calendly that I license to do this?

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David
Community Manager
1 day ago
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DiplomalyCommunity Member
asked in How Do I...?
Chat not working

I am logged in to Calendly and trying to contact someone via the chat. It asks me to please log in (even though I’m logged in). After opening to a new tab it confirms I’m logged in and directs me back to the chat. It then says there is an error please try again in a few mins - this has happened for the last few hours.Anyone else running into this issue? I am trying to follow up on a ticket I raised last week and haven’t heard back from anyone at Calendly.Would greatly appreciate any help. 

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1 day ago
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Mark02267Community Member
asked in How Do I...?
Meetings that start at the 45 minute mark of the hour

How would I create a meeting type, with a duration of 15 minutes, and only shows availability for the 45 minute mark of the hour?  Example.  8:45, 9:45, 10:45, 11:45, 12:45, etc. 

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2 days ago
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Alleviation23775Community Member
posted in How Do I...?
Add the ability to have multiple locations for Group meetings

I need to create an event type for a meeting that has an in-person and virtual option but you can only have one location with group meetings.  Would like to see the option to add locations.

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David
Community Manager
2 days ago
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L'Atelier34217Community Member
asked in How Do I...?
Changing the number of customer on the hour

We are a team of 3 meeting 2 separate customers every 30 mins. How can I reduce the number of customer down to 1 during lunch time?

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David
Community Manager
2 days ago
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Stephanie24314Community Member
asked in How Do I...?
maximum d’evenement par jour

bonjour ! j’ai choisi d’avoir un maximum de 3 événements par jour dans mon calendrier (sur 4 plages horaire offertes) mais quand j’ai trois événements, il y a quand même une 4e disponibilité qui reste disponible. je ne sais pas comment résoudre cela. tout le reste fonctionne bien

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S
2 days ago
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Melissa20261Community Member
asked in How Do I...?
Need time slot on calenders to close only once I recieve the booking

I run 2 different services and I can’t open a time slot when one service already has this time slot.But is there an option to not have this? I want to be able to have my services set up that when someone books one service then the other services time slot will then close. To make myself more clearer:I have 1 service that is a duration of 90 minutes and I can do these at 9.30am & 11.30amAnd the other service is 3 hours but can only do 1 at 9.30. I want to have a choice for these 2 services on either Wednesday, Thursday or Friday but can’t have them both open as it’s saying I already have this time slot taken. I want time slot to only close once I get the booking. If that makes sense!!!  if there’s no way around it then what’s the alternative?Thanks.

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David
Community Manager
2 days ago
C
CoralieCommunity Member
asked in How Do I...?
Trying to have many services in one event

Hi there and thank you for your help. I’m.a French lady, I hope my English is still good. In one unique event, I want my client to choose many services with different prices.I mean, in one unique event, I put 3 different services and they don’t have the same value.event 1 - price one - price 2 - price 3event 2 - price one - price 2 - price 3etc. If I do this with many events, I will loose my clients because of too many informations..

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David
Community Manager
2 days ago
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Riley13654Community Member
asked in How Do I...?
SMS not sending to host

Hey, I have set up an event and used my personal phone number (have quadruple checked it’s correct and also twilio verifications come through to my number fine). I have set it to text booking confirmation to my phone, but none come through. I tried setting it to my partners phone number and they went through fine, i set it back to mine and nothing. Calendly workflow confirms they’re being sent, but not recieved to my phone. Anyone able to help? 3 x Calendly agents told me they can’t do anything (i asked for them to reach out to twilio directly given they’re a customer of them, but they wouldnt respond to that question and kept telling me that they’re unable to do anything, despite me asking them to contact the department that manages the twilio account, i asked to be put in contact to a director (they only offered a manager that would maybe get back to me after 48 hours+), I did this over 3 hours until i needed to head off to work so if you work for calendly and are reading this, that

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David
Community Manager
2 days ago
J
Joy86430Community Member
asked in How Do I...?
Calendar setup error message

For my calendar integration there is a message, the calendar is integrated but additional setup is needed.  How do I resolve this issue?

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David
Community Manager
2 days ago
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Nina16822Community Member
asked in How Do I...?
Currency

I love using Calendly, but I am considering moving to another platform as the currency options for taking payment for some events still does not have NOK as a currency option, even though Stripe has it. I see that this has been a topic several months ago. Why is NOK still not an option?

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4 days ago
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Alice10743Community Member
asked in How Do I...?
sms/test field

Hi, is it possible to customize the “Send text messages to” field into the invitee questions?If i add a workflow to send sms messages to invitee the system add this field but is not clear for users..and they may not enter this field for fear of receiving unwanted text messages…In Italian this field is translate in a way that is not clear for people why they have to insert the phone for text messages..it would be much easier to just change it to "enter phone number" or "telephone"…is it possible?thanks 

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4 days ago
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floyckCommunity Member
asked in How Do I...?
When is Dark Mode available

Hi!I am a big fan of Dark Mode, every platform or device I have is set to Dark mode because the white of pages really triggers me and overstimulates me.My question is when Dark Mode available on Calendly?more specifically the booking page because my linktree is also set in Dark mode but for me it would be better if it was available overall the platform.It would be fun if Dark mode became available which i can set Dark mode as default and visitors can toggle it back on to light mode when they prefer, or even for some users System default (on which device they are working on)

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5 days ago
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Susan66503Community Member
asked in How Do I...?
Change of email Domain

Hello,My email was recently migrated from Office 365 to Zoho and I am unable to log in to Calendly. Would appreciate your help as my calendly link doesn’t allow work nor allow me to log in.

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David
Community Manager
5 days ago
C
Christopher33278Community Member
asked in How Do I...?
Round Robin with no mandatory host

I know that I am so close to getting a great calendly set up but I’m stumbling in the final spot.Can you set up a calendly to route logic by state that the person is scheduling the meeting in, then have a round robin for each state? - DONEAnd the final question is can you have the round robin be set up for a non guaranteed host every time, but only a host from the round robin team?  Each state will also vary on who is in the round robin team.Currently, it is set up so I or another person has to attend every meeting.  Which isn’t convenient, and doesn’t distribute the inbound sales leads like I am looking to do.  How do I change this setting?

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David
Community Manager
5 days ago
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