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David
Community Manager
DavidCommunity Manager
published in Featured Tips + Tricks
Calendly Bi-Directional Sync with Google Calendar

Hey Calendly! Have you ever run into an issue where a Calendar event was changed, but not reflected in Calendly? Causing Workflows and notifications to be sent on the wrong day and displaying the incorrect information?Well, for our users utilizing the Google Calendar connection, this will no longer be a problem! We’re excited to introduce Bi-Directional Sync! So anytime a Calendly event is moved on your Google Calendar, those changes will be reflected in Calendly as well! Bi-directional sync (for time, title, location, invitees, etc.) is one of our most requested features. While we plan to support more fields over time, we’re starting with syncing just the start/end time and date. Now anytime there is a change to the time and date of the Calendly event in your Google Calendar, this will sync over to Calendly - Automatically! So no more having to worry about making manual changes, this can be done through your calendar directly. Whenever there is an update to the date and time in the ex

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David
Community Manager
jillian
Community Manager
jillianCommunity Manager
posted in Welcome to Calendly Community
Community Guidelines

Welcome to Calendly Community! This community exists as a place for you to find help, inspiration, and connection. We’re absolutely thrilled you’re here.All community members - customers, partners, employees, and everyone else - are held to the exact same standards and community guidelines. And while we don’t want to be mean about it, offenders may face consequences ranging from temporary removal from Calendly Community to possible terms of use violations. And you should know: We reserve the right to remove any content anywhere on the community for any reason, including and beyond the reasons listed below. No selling or solicitingListen, we all love money and deals. But there are places for that and this is not that place. Please refrain from any and all selling and soliciting including services, items, and the like. This also includes professional services, consulting, and job listings. A big nope to harassment or disparagingIt’s easy to be a bit more critical or crude when hiding beh

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jillian
Community Manager
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Jim85046Community Member
asked in How Do I...?
How long before Calendly syncs with Google Calendar?

Just that.  If I’ve allowed Calendly to sync with my Google calendar, how long will it take until Calendly reflects unavailable days?  It wasn’t instant.

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David
Community Manager
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Bhola81736Community Member
asked in How Do I...?
Automating Email Reminders for External Clients in Calendly Workflows

Hi Calendly Community,I’m trying to set up automated email reminders for external clients (not in my Calendly org) using Workflows, but the emails aren’t sending consistently. I’m on the Standard plan with Google Calendar integration.Details:Setup: Calendly Standard plan, One-on-One event type, Google Calendar connected, notifications set to no-reply@calendly.com. Issue: Workflow configured to send a reminder email to external clients 24 hours before meetings. Some clients receive it, others don’t (e.g., Gmail vs. Outlook). Steps Tried: Set up “Email Reminder to Someone Else” Workflow in Event Type settings (June 28, 2025). Verified email addresses in booking form (no typos). Checked Workflow settings: trigger is “Before event,” recipient is “Invitee email.” Tested with my own Gmail and Outlook accounts; Gmail received, Outlook didn’t. Environment: Latest Chrome browser, Google Calendar sync active, no spam flags in logs.Is this a known issue with Outlook delivery or a Workflow con

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David
Community Manager
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Angela77616Community Member
asked in How Do I...?
Heure du rappel SMS en CET

Bonjour,  Une de mes clientes a reçu un rappel SMS de notre rendez-vous en heure CET (Heure Normale D'Europe Centrale) et non en heure française.Elle est donc arrivée 1h en retard et je n’ai pas pu honorer notre rendez-vous.Comment modifier ce paramètre afin que je ne perde pas des rendez-vous en cascade ?Merci de votre aide :) 

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David
Community Manager
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Grace27150Community Member
asked in How Do I...?
New layout is overall worse, please revert back

 This new interface significantly impacts ease of use. If I was not required to use this product, I would have stopped using it when this new layout went into effect. It takes twice as long to schedule multiple meetings now. The Edit buttons on the far right of the panel are harder to navigate. Everything is less visible. it also will not allow you to copy/paste multiple guests into meetings the way it used to. What is the benefit to this re-design? how does it make anything faster, smoother or more functional?I would have appreciated an option to keep the old, functional layout or to chose this cluttered, less efficient option.Please consider reverting back, or allowing users to chose their layout option.

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David81818Community Member
asked in How Do I...?
[BUG?] Single-use meeting "minimum notice" feature keeps resetting

When making a Single-use link from one of my three meetings, I get the dropdown options for the date range, and minimum notice. The date range works fine with overriding my meeting options, but the minimum notice option will revert back to the meeting value seconds after I select an override value.Normally I reserve a 48hr (2 Days minimum notice) on my meetings. Occasionally, like today I have to send out a custom one-off for a client wanting to book last minute, which I have authorized this one time, but this minimum notice keeps reverting back to the 2 days main setting when I choose 0 day, or even switch it to 2 minutes.I still need the meeting features like payment system, and questions I have for the meeting booking setup which is why I’m not just making a separate generic meeting for this.The only way I’ve gotten this to work, is by changing the main meeting settings directly, of which I have to manually revert back after they book so I don’t get any other potential clients sneak

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hilaryyeg
Employee
hilaryyegEmployee
published in Featured Tips + Tricks
Updates to our Stripe integration: New payment methods now available!

Do you use Calendly to charge for your time? (If not… what are you waiting for 💰) We just made it even easier to get paid. With our latest Stripe integration update, your clients can check out using: Debit or credit card Apple Pay or Google Pay Instant Bank Payments (via Link) New to Stripe + Calendly? You can collect payments via Calendly for consultations, coaching sessions, ‘pick your brain’ requests – whatever your business needs. The possibilities are endless! 🎥 I put together a quick video to walk you through how to connect your Stripe account and set up your payment preferences. You can also check out our latest blog post for more info.  🔍 A few things to know about your Stripe settings:All payment methods above are enabled by default once you connect Stripe to Calendly. You may choose to disable any of these methods in your Stripe account’s payment method settings. More info here. You may notice “Incomplete” charges in your Stripe transactions – this happens when an individu

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hilaryyeg
Employee
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StefaniaCommunity Member
asked in How Do I...?
need your technical support

Hi, I am completely lost.People book from my Calendly to book a call with me but they do not get any link call.Me neither. I just receive a notification a person has booked a call with me. Now the point is that I tried to connect my Google Calendar with my Calendly, but I do not understand what I am still missing because it does not work. Could you assist please?

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Tyler38013Community Member
asked in How Do I...?
Why are unavailable times showing as available on my Calendly one-time link, but the regular link is accurate?

Hi everyone,I’m experiencing an issue with my Calendly setup. When I share a one-time link for scheduling, it shows some unavailable times as available for booking. However, when I use my regular link, the availability is accurate.Has anyone else encountered this problem? What could be causing the discrepancy between the one-time link and the regular link? Any insights or solutions would be greatly appreciated!Thanks in advance!

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David
Community Manager
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Scott74863Community Member
asked in How Do I...?
Zoom template

Is there any way to use templates when zoom integrates with Calendly? Specifically, i would like the zoom link that Calendly send out to require registration.

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David
Community Manager
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lionkimCommunity Member
posted in How Do I...?
For the love of christ, devs. Stop changing the UI every few months

Stop changing the freaking UI every couple of months. It’s so annoying and it takes so long to re-adjust to all the changes.

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Recharge19610Community Member
asked in How Do I...?
adding team members from the same group to a single stride account for company

I am the owner of a practice and I have multiple team members each member has their own calendar request line so that people can choose them based on their schedule openings but each charge needs to come back through the company and I am connected through stripe and PayPal and when I go to connect their links to stripe or PayPal it is not coming up for me to add. I do not understand why not. It is the last thing I need to do in order to make this live and get it out there and it is VERY FRUSTRATING not having this option open up for two of my team members! I NEED HELP FROM A HUMAN BEING! 

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David
Community Manager
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Dressing02172Community Member
asked in How Do I...?
Internal note number of characters

Does anyone know whether the number of permitted characters in an internal note within the event has been reduced?  I have a screen shot of a now deleted event with well over the allowable 165 now permitted?

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David
Community Manager
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JessicaG_CGCCCommunity Member
asked in How Do I...?
Former employee's account not deleted from admin

I am our organization’s Calendly admin. I deleted an account for an employee who no longer works for us from our Users list, but the page still works, and people are scheduling appointments with someone who no longer works here! How can I permanently delete this account? 

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David
Community Manager
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RuthPCommunity Member
asked in How Do I...?
Feature to Prevent clients from cancelling appointments past the policy

Does Calendly have a feature to prevent clients from cancelling a session within 24 hours policy. Desperetly need this feature. Is this too hard for Calendly? 

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David
Community Manager
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Nathalie76602Community Member
asked in How Do I...?
Version standard

Bonjour, est ce que la version standard de calendy permet de creer plusieurs evenements types’il vous plait ? Bonne journée,

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David
Community Manager
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Blake65504Community Member
posted in How Do I...?
Job interview

So I have a job interview at 3 o’clock in the afternoon and I have not found out where the location is. Can somebody please help me

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David
Community Manager
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Max83131Community Member
asked in How Do I...?
Bulk switching hosts for collective events

We want to be able to bulk add hosts to event types whenever we have new staff join.  Why is there no bulk uploader or manager for events.  For example: User A is a part of 15 Calendly events and 3 teams that they manage on behalf of an advisor.User B is joining the team and we want to add them to all 15 events and 3 teams. Currently we have to go one by one into the events to add the new user.  Is there a better way?

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mhohenbergCommunity Member
asked in How Do I...?
Future-focused Inquiry About Campaign Workflows and AI Assistant for Booking

Will you ever implement campaign workflows specifically for prospects who have opted in to receiving communications from me?For example, if I enter the name, email, and phone number of someone who inquired about my services, would it be possible to set up a workflow that sends an email and text campaign over a 7-10 day period to help schedule appointments? Right now, I manage this manually, which is time-consuming, though still more efficient than calling each individual.Additionally, do you have plans to incorporate an AI assistant that could engage prospects via text/email/phone to assist with booking and answering questions in the future?

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David
Community Manager
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Darrin16577Community Member
asked in How Do I...?
HELP!!!

Hello My professional account appears to have been disabled.  This is adversely impacting my business and credibility.  Please advise. The chatbot created a ticket number 3294350 I require immediate help.   Thank you, Darrin FitzgeraldFounder & CEOArtie Media, LLC  

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David
Community Manager
DavidCommunity Manager
published in Featured Tips + Tricks
Using the Contacts Page to Book Meetings with your Clients

Meeting with the same users frequently? Want to follow up with someone you met with a few weeks ago? With Calendly's Contacts feature, you can easily view meeting details, track scheduling history, and schedule follow-ups with your contacts. This feature helps you stay organized and ready for your meetings. Through the contacts page, there are two ways to book meetings with your clients. You’ll have the option to:Book Meeting - This books a meeting instantly with the contact that you’ve selected Share Availability - This sends an email to the client with a booking link to prompt them to book a meeting with you Both options have their own uses, so I’ve added walkthroughs on both below: To share availability:  Navigate to your Contacts tab.  Select Share availability next to the contact you are looking to reach out to.  Select the event you want your invitee to schedule with you. Select Next.  For users who have integrated Gmail for workflows or Outlook for workflows: Choose which email

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brutherford
Employee
brutherfordEmployee
published in Featured Tips + Tricks
NEW for Workflows: Follow up with no-shows

You’ve prepared for your meeting, are on the call or at a location ready to chat and…your invitee is a no-show. (Cue sad trombone womp womp). No-shows are no good, but they happen. Your customer or candidate may have had an emergency, gotten stuck in traffic, or simply lost track of time. While the missed meeting isn’t ideal, you typically want to forgive, forget, and get another meeting on the books, fast.  🌟Good news — now users on paid plans can use Workflows to automatically follow up with no-shows! 🌟  Before  When you marked a no-show in Calendly, your post-meeting Workflows were cancelled. You still had to manually reach out to no-shows to get a new meeting scheduled.    Now  No-shows, no problem! Set up and apply a no-show Workflow to Event Types. Then, when you mark a no-show, Calendly will automatically send invitees who missed the meeting an email prompting them to book a new time. (Don’t worry — other post-meeting Workflows like a thank you email will still be

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Andy55468Community Member
asked in How Do I...?
Duration of Event vs time reserved on calendar

I have my calendly set up for  different type of events.  Three of them are 1 hour in length and 1 is 30 minutes.  When I set the duration of the meeting for 30 minutes or 1 hour, that also sets the time the prospect booking the appointment can choose to an even 30 minutes or 1 hour schedule.  I would like to offer a client the ability to choose a 7:30 time for 1 hour, but cannot find a way to do that except for setting the duration for all the event types to 15 minutes and putting the time expected in the title of the event.  This causes some confusion though when the client gets the auto reply confirmation saying they have a 15 minute time on xxx day at xxxx am/pm.Is there a way to set the available time selection to 15 minute increments for the client but have it reserve 30 minutes or 1 hour on my calendar?

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David
Community Manager
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Quote77242Community Member
asked in How Do I...?
"Your meeting request could not be finalized with this host" error when people try to book a meeting

Hello,when people try to book a meeting they see this error: Oops, something went wrong.Your meeting request could not be finalized with this host. If you feel you've reached this message in error, please reach out to support with below error code.  Even when I try to preview the booking page here in Calendly and try to schedule a test event I see the same error.Has anyone seen similar problem? Any idea?Will appreciate any help.

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