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I discovered today that my account was deactivated due to non payment (which I was unaware of).  I am trying to provide payment now and reinstate my plan and need immediate help. But I can’t access help because I no longer have a paid plan.

I receive hundreds of emails from Calendly in a month (see attached screenshot) and when I checked my Invoice receipts it looked like everything was fine (see attached screenshot). The notice about my bill not being paid did not come from Calendly Billing (as it should) or I would have seen these notices and fixed the payment issue.

I urgently need my account turned back on and I can’t seem to get help. What should I do?

 

Hi @SueVK!

Based on your screenshot, looks like you might already be doing exactly what I was going to suggest - contacting billing@calendly.com so they can help! They’ll be able to see a lot more than I can (a limitation on Community for privacy reasons) and help you get your account reinstated.

But I need help now. And nobody is contacting me. My business is offline until this is resolved. How can I speak with someone?

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