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Hey,

 

I have set up an event and used my personal phone number (have quadruple checked it’s correct and also twilio verifications come through to my number fine).

 

I have set it to text booking confirmation to my phone, but none come through. I tried setting it to my partners phone number and they went through fine, i set it back to mine and nothing. Calendly workflow confirms they’re being sent, but not recieved to my phone.

 

Anyone able to help? 3 x Calendly agents told me they can’t do anything (i asked for them to reach out to twilio directly given they’re a customer of them, but they wouldnt respond to that question and kept telling me that they’re unable to do anything, despite me asking them to contact the department that manages the twilio account, i asked to be put in contact to a director (they only offered a manager that would maybe get back to me after 48 hours+), I did this over 3 hours until i needed to head off to work so if you work for calendly and are reading this, that is why the log stops - and yes i tried the last request of the agent when i got home from work, it reverted back to my phone number the way it was originally written

Hi ​@Riley13654 - Thanks for reaching out to us!

Sorry to hear that this is going on. A couple things that we can try here if you haven’t already with support:

  • Try contacting your carrier to see if the specific number is getting filtered out when attempting to be delivered to your address
  • See if this number has been blocked in your phone
  • Try replying ‘START, YES or UNSTOP’ to the specific number in an attempt to re-subscribe.

If these steps have been exhausted already, I would encourage you reach out to support again, as they have more insight into the backend of whats going on here. We avoid any PII (personally identifiable information) when posting to our public forms to protect your privacy (You can read more about our guidelines here: Community Guidelines)

Let me know if you have any questions!


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