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Depending on the size of our clients, we sometimes need to reschedule booked appointments within our team. Unfortunately, Calendly always cancels the original appointment and creates a new one when rescheduling. The "appointment cancellation" email causes a lot of confusion for our clients. Simply blocking the new time in the calendar of our senior while keeping the old appointment active isn’t a good option either, as it negatively impacts our booking stats.

Have you had similar experiences? How do you handle this?
And is there any hope that Calendly will address this issue in the near future?

Hi ​@Dr.23182 Thanks for reaching out on this!

At this time, outside of rescheduling and reassigning events to other users will still result in a cancellation for the original user, then a new booking is created with the user. There is not yet a way to workaround this through Calendly, but I’ve added your feedback to our internal board so our product team can review.

Let me know if you have any questions.


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