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Question

Intermittent Issue: Hosts missing notifications and calendar invites for some Round Robin bookings

  • January 27, 2026
  • 1 reply
  • 5 views

I am experiencing a critical and intermittent issue with a Round Robin event type.

The Problem: It’s not happening with every bookin. the assigned host is not receiving an email notification and the event is not being added to their Google Calendar. Meanwhile, the invitee receives everything perfectly (Zoom link, confirmation email).

This has already caused us to miss calls because the host simply didn't know the event existed.

Key Details:

  • Event Type: Round Robin (2 seats).

  • Status: Some events sync perfectly; others simply never reach the host's inbox or calendar.

Since the invitee is successfully notified, the trigger is firing, but it seems to be failing specifically on the host-side delivery for random instances.

Is anyone else experiencing this intermittent sync failure this month? Is there a fix to ensure 100% reliability for host notifications?

1 reply

David
Community Manager
  • Community Manager
  • January 27, 2026

Hi ​@LauraEncina - Thanks for reaching out, sorry to hear this is going on.

Is this happening with all of your events, or just this Round Robin event type? Have your hosts checked their spam & trash sections to make sure it hasn’t ended up there?

If you’ve checked some of these surface things already, I’d recommend reaching out to our support team so they can look more into what might be going on in the background. You can contact them via chat or by emailing support@calendly.com

 

Let me know if you have any questions.