Unanswered questions

Bonjour. Je viens de m’inscrire sur Calendly et j’ai deux problèmes :1/ le mail de notification que je reçois m’indique un horaire sur mon fuseau horaire, mais le mail de confirmation que reçois mon client lui indique un autre fuseau horaire et il peut donc y avoir confusion sur l’horaire réel.2/ lorsque je souhaite effectuer une modification dans mon calendrier et que je coche “ne pas envoyer de mise à jour au client”, cela lui adresse tout de même un mail. Que faire pour m’assurer que les changements effectués ne figurent que sur mon agenda personnel?Merci pour votre aide 

Hi there, We use a map routing system that requires us to move appts to other times based on the route.  The problem is that the rescheduling button does not give the option to “override”.  I need to switch clients around and can’t because the time I need to switch them to is already taken. I need the override option to be available on the reschedule button. Do you have another way without canceling and creating a new appt setting off a chain of workflows that don’t work for us?

I have paid the bill for standard plan, which is USD 14.16 but still it is not activated yet. I'm still in the free plan. The chatbot is useless, I’ve raised tickets with it 3 times already but haven’t got a single email for the same. Even in the ‘tickets dashboard: https://help.calendly.com/hc/en-us/requests’ I can’t see any tickets raised.

Hello, please help as a new user. Here is the scenario. Many thanks in advance  Trade show upcoming in April 5 staff public facing page where a visitor can request a meeting The meeting time choice  has options for one or more staff member staff members can be reduced by department (i.e. sales brings option for two staff. location can be our booth or another location by manual entry attendees names to include job title or department (sales, technical, marketing) booking checks users 365 calendar (company uses 365)

Boa tarde!  Fiz um formulario de pré-qualificação no Team, o qual o cliente se for qualificado agenda reuniao, se não for recebe outro link; porem ao cadastrar ao pedir o numero do telefone não me dera a opção da baneira verde do brasil com prefixo 055 ; so fixou a bandeira dos estados unidos e nem depois de salvar tudo da opação de editar o pre-fixo do brasil ; porem o cliente ao digitar 055 muda; mas muitas pessoas nem sabem disso ou seja preciso corrigir ; me ajudem por gentileza ?

hello, I have updated my zoom with a new passcode, and when the calendly pulls the information it is putting the old outdated passcode...how do I update the location setting in the email ? or can I manually add the info I want and remove integration from zoom? what is the best thing to do? I just want the correct passcode to go in the email and zoom is all updated and set up correctly but calendly is not providing the right info.  thank you! 

Hi, My name is Soumitra Dutta, an Oxford-based entrepreneur & photographer. I’m trying to set up my availability in Calendly, but I’m not entirely sure about the best way to configure it so that it works smoothly with my schedule.RegardsSoumitra Dutta 

We’re using Google Meet integration via Calendly.Can Calendly ever generate different Google Meet links for the host and invitee for the same event?And are there any known issues where the Meet link shown in Calendly differs from the one sent in calendar invites or emails?

It seems there’s a glitch with one of my events. My event was scheduled for March 10, but as of today, March 13, some attendees received SMS notifications. When I checked Calendly, the event shows as “rescheduled” to March 13, which has already passed.We don’t understand what caused this, and this was the first time it happened. Could you kindly help us investigate and resolve this issue?

Hello there.I’ve just created my account. I’ve set up my 15-minute calendar, but when I copy the link to send to someone, it's calendly.com/………/30min. How can this be fixed? Thanks

I have set my meeting duration to 1 hour, but my calendar shows them in 30-minute increments. Why?

Bonjour,je suis en train de faire des essais de mon calendly avant réelle utilisation et je me demandais comment faire pour que tout le texte du mail que reçois la personne après avoir pris un rdv, soit en français.ça l’est quasiment, hormis la date/heure/jour et personne concernée. Comment puis-je remédier à cela.Merci d’avance.Cordialement.

I am a therapist and my clients can book their own appointments through Calendly, which works great. However, some clients need to cancel or reschedule their appointments. My cancellation policy states that appointments can be changed free of charge up to 48 hours before the scheduled time.I would like a feature that prevents clients from cancelling or rescheduling within 48 hours of their appointment, while still allowing them to manage their bookings themselves up until that moment.

I cannot see the invoice for my payments, I there isn’t any way to contact with support, it is crazy that the only way to contact with Calendly team is this community forum…please help! 

in larealbarberia.com I have a widget for booking which stopped working today. people can book directly on calendly.com/barberialareal but not from my page. any help?

What is the email address I need to send a ticket request to get help in setting up my calendar connection?

Hello everyone,I’ve been trying unsuccessfully to upgrade to the Standard subscription and complete the payment, but I can’t get it to work. When I click on “Buy,” nothing happens. I also enter my VAT information, but still nothing changes.I’ve already opened a support ticket because I can’t speak with someone through the chat, and no one has gotten back to me yet.Could someone please help me? Thank you.

In the old format, we used to be able to go into our calendar settings and set it up for however long you want to allow people to schedule an appointment with you.  30 days, 6 weeks, 60 days, Etcetera.  I cannot find how to do that in this new formatting.  Any help would be most appreciated.

Hi everyone,I’m hoping someone here might have experience with a similar setup.I work at a marketing agency managing performance campaigns that drive users to book test rides at retail locations across Europe. We currently have 80+ locations, each with its own Calendly booking page.We are trying to track marketing attribution using UTM parameters, but we’re running into issues because of the way bookings are triggered from our store locator.Current setup: Ads include UTM parameters (utm_source, utm_medium, utm_campaign, utm_content) User lands on the website The landing page contains a store locator map (StoreRocket plugin) showing test ride locations User selects a store from the map They click “Book Test Ride”, which opens that location’s Calendly booking page Example simplified flow:Ad → Landing page with UTMs → Store locator map → Select store → Open Calendly booking pageThe problem:When the user opens Calendly from the map, the UTM parameters from the original landing page

Hi everyone, When rescheduling an appointment, the calendar shows the default Calendly colors. I would like to personalize this calendar in the same way that I have personalized my main calendar. Can anyone point me to the place where I can change this? Thanks in advance!

I would like to request again that Calendly adds an option for users to choose whether the calendar week starts on Monday or Sunday.As a UK user, I find it frustrating that in 2026 the backend calendar still shows the US-style Sunday-start week, even though the client-facing booking view appears to start on Monday. That inconsistency makes managing bookings and availability more confusing than it should be. I have changed the wrong availability more than once because I naturally read the calendar as starting on Monday, only to realise afterwards that I had marked myself unavailable on the wrong date.I actually raised this feature request myself a year or two ago, so it is disappointing that nothing seems to have happened since. I also know other users have asked for the same thing, so this is clearly not a new or isolated request. Calendly is otherwise an excellent service, which is exactly why this issue stands out so much. A setting like this feels like a basic localisation feature f

I have used Zoom for our collective meetings with great success, but several clients want to use Microsoft Teams. I have a professional Calendly account and Microsoft 365. Every time I try to integrate Teams, I get a message saying I need to ask the admin for permission. I have admin rights on 365 and calendly. Please help me figure out what I need to do. I have contacted Microsoft and they told me to ask Calendly.  

Fee was $165.09 to cover the processing, and is clearly stated in text box and inputted into price box. Client should not be able to manually change the price but somehow they did. Contacted Stripe and they said Calendly sent the wrong price code to them: To explain the information at that link a little more. In your case with your connection to Calendly, the booking is made on the calendly app or website and with that booking they send us a "Request POST body" - which contains information of how much to charge.​This "Request POST body" is on the left hand side of the link. This tells the Stripe system to create the charge information you see on the right hand side under "Response body".​And again this link is the first interaction we get from Calendly - as seen by the "Application - Calendly" that we see in the top right I need this resolved.

Still waiting on NZ currency support… We are now having to switch away from Calendly because it makes no sense to charge AUD or USD to our clients...