Unanswered questions

Hi there,I noticed that when I send a link to someone to book a call with me, the preview visual shows a poo icon. This looks super unprofessional and extremely stupid. I’m attaching an image.How can I change that? And what is this supposed to represent lol?POO IN CALENDLY LINK PREVIEW (PHOTO)

Hi everyone,We’ve been facing a major scheduling issue with Calendly for the past week. Although we opened a support ticket on Jan 13, 2026 and Calendly has acknowledged that other users are experiencing the same issue, we still haven’t received any updates or an ETA for a fix. I’m posting here to see if anyone else is experiencing a similar issue, particularly with Round Robin events.  Issue Description (Bug) Calendly is incorrectly displaying time slots as available even though they are already:Booked in Calendly, orBlocked on connected Google CalendarsThis issue affects all of our Round Robin event types. What happens:Visitors are shown time slots that should not be available.Only after they fill in all their details and click “Book”, Calendly then returns the error:“Sorry, that time is no longer available. Please select a different time to book this event.”This creates a poor user experience and causes confusion for our customers. Additional ObservationsIf the page is refreshed mul

I’ve been with Calendly for almost 2 years, but as my business has grown, it’s just no longer feasible without recurring meetings.  Two specific use cases I need: 1. A set number of 1:1 meetings (packages).       A) Ideally, it would automatically book the client for the same day/time for the interval selected (weekly, bi-weekly, every Tues & Thur, etc). I don’t want to put it on the client to choose a time for each session. I want to get it on their calendar. Each calendar invite would allow the client to reschedule any conflicts after booking just as with meetings today. If there were conflicts on my calendar, it would automatically book into the next available slot.       B) If automatically booking is not possible, it would still be helpful have a recurring meeting workflow. Such as if clients book Package A Session 1, then they automatically get booking links for the remaining sessions. With this option though, I would need reminders for the client and for me if they don’t boo

I recently upgraded to add a user to my Calendly account, but the user has been unable to access or use the seat due to an error stating they're "already in a different organization." We've been unable to resolve this on our end, which means we were charged for a seat that was never actually usable by them. I'd like to request a refund for this charge, but I tried emailing support last month and got no reply. I thought the plan was sorted, but Calendly was still trying to charge me for 2 people. Turns out, the invite was still active and, thus, I was getting charged for it. The 2-seat payment hasn’t gone through, so how can I also revert my subscription to a 1-seater before the payment (for the 1-seater) is let through.https://help.calendly.com/hc/en-us/requests/new is telling me to find a ChatBot and reach support that way. “Click the chatbot in the bottom-right corner of any Calendly page”, but no where on any page do I see the ChatBot.

I’m in the process of setting up Calendly at my site.  My site designer asked me for a link to do so.  But I’m not sure what she’s asking for.  Please clarify what to send.  

I set up Calendly and GAIn GA I am seeing # of invitee_meeting_scheduled is larger than # of invitee_submits_routing_formhow can this be possible because I thought someone has to submit the routing form first before a booking is confirmed am i mis-interpretating.

Hi, I notice that when I use the app to:- book a meeting (via home screen + or via the contact)A meeting is created, but no "immediately when new event is booked" workflows trigger.I can confirm this by looking at the Meetings list in the web version, selecting a meeting's Details expanded view and there is no Timeline section. Also, the text message in the workflow is not sent. Thanks for your help!

Hi, In our office we have 2 users (1 owner, 1 user). We need to have each user have their own calendar (be their own host) but still be able to have access to each others to schedule meetings for each other (not with each other). The owner has used Calendly for more than a year and the user is new so we basically just want to add the new user. We don’t want to have to recreate everything the owner has already put in place.We want to be able to have each of the Calendly calendars on our website to allow people to choose which person they wish to schedule an appointment with as well as each of us to schedule appointments for clients for either the ‘owner’ or user.Any help would be greatly appreciated

Bonjour,comment faire quand plusieurs personnes utilisent la meme adresse mail. Par exemple le mari et la femme ont le meme email mais je veux pouvoir les enregistrer différemment pour savoir lequel des deux je reçois. est il possible de créer 2 contacts avec la meme adresse mail. Si non, merci de faire le nécessaire. Cordialement. Amandine

We have embedded Calendly across many of our websites (different domains and platforms) and it seems that the widgets fail to load randomly, displaying this:After refreshing (sometimes several times) it goes back to normal. Is there an outage?  

I’m new to Calendly and am using the off-the-shelf 30-minute booking link.  I checked the various settings and everything seems fine, but it’s setting up hour-long meetings for a 30-minute meeting duration.  How do I troubleshoot this?  I’ve tried everything.  Thank you.

I have my schedule and I have 4 other people to schedule for.  All availabilities are different.  I’ve customized everyone's schedules.  Is there an easier way to do this?  I am afraid to go in and work on the February schedules/availabilities because I don’t want to mess with January’s schedules.  Will that happen?  What is the best way to do 5 different schedules?  Can I make one large Default and use that and customize from that?  Thank you in advance.

I am using Calendly, and the booking shows a scheduled time from 9:00 AM to 10:00 AM. However, the issue is that the 10:00 AM time slot is missing from the booking, not the 9:00 AM slot.We have already troubleshooted the time settings and buffer rules, but the issue is still occurring. Could you please advise on how we should proceed and fix this as soon as possible? We are concerned that this may cause double bookings in the future if not resolved promptly.Thank you for your immediate assistance.

If i set up an email in workflow can the reciepents respond to email? 

We have a nonprofit where volunteers on our team meet to consult with individuals from the community.  There aren’t many team meetings, there are no sales, etc.  We just need to individually be able to show availability and have ‘clients’ book times that fit, but from a centrally managed system.  Some important items:Individual scheduling (volunteer identifies availability; client selects available time) Online booking Administrator access Confidentiality (volunteers can not see other’s calendars) Ease of use for volunteers Automatic connection to volunteer’s personal calendar (once set up) Virtual meeting option (ideal if each volunteer could toggle availability on/off)Is Calendly a good solution for us?    I’ve poked around a bit, but don’t yet see how one would set up a team to individually manage their own schedules for independent bookings.  Suggestions on where to start?

I can’t find it as an option in the settings…How do I do this? Thanks!!

An invitee rescheduled a meeting. The meeting is definitely shown as “rescheduled by [invitee]” in Calendly, and I received a notification, and the calendar invite changed too (both time and the Zoom link). However the invitee didn’t receive a new calendar invite, or a new Zoom link. How can I stop this happening again?

Neither the guest nor the organizer is receiving the confirmation email. However, when I cancel the event, the cancellation email is successfully sent. When rescheduling, the email is not sent either. This means the problem only affects confirmation and rescheduling emails, as the cancellation emails are being received correctly. I've been waiting for over a week without a resolution. They tell me it's an internal issue, but I'm not getting any answers.

Bonjour,Je souhaite ajouter le bouton “Réserver en ligne” sur ma fiche Google. Visiblement c’est possible avec Calendly si je me réfère à cette discussion : https://community.calendly.com/members/patrice31254-19380Sauf que je n’y parviens pas, malgré mon paramétrage : Pourriez-vous m’aider ? Merci !

Follow these steps to submit an email ticket:Click the chatbot in the bottom-right corner of any Calendly page. NO CHATBOX ANYWHERE Request to submit an email ticket. NO EMAIL  ADDRESS PROVIDED If prompted, sign in to your account. I DID Select Open an email ticket with a Support Agent. NO OPEN A TICKET LINK Provide as many details as possible and send your message. EDUCATION DISCOUNT, but given the level of support, this is probably a good sign not to move forward with this platform?

We are trying to use the embedded booking widget on our website and it works well except when our site is in dark mode. I provide custom colours using the ?background_color=xxx&text_color=xxx&primary_color=xxx options. It works well but the generated iframe has a white background instead of being transparent. The generated Calendly iframe does support a transparent background colour but the generated iframe needs to have this added into the head section:<meta name="color-scheme" content="light dark">I found the fix here: https://stackoverflow.com/a/77604431/343If I manually add this tag using the browser inspector it works fine and the iframe has a transparent background again. Is it possible to have this tag added to the generated iframe so that we can have full dark mode support? Thanks!

Hi, I don’t know if anyone has every encountered this before.I’ve created bespoke dates with custom timesBut when I preview via the landing page no dates show upIt’s the same setup I’ve used previously, I’m completely stuck.Any points would be very appreciatedBernie

What am I doing wrong here: I set the meeting type for 1 person. Calendly indicates it’s an “error” and I must have more than 1 person in the meeting. Fine. I set it up for 2.  Then I receive double bookings! 2 different customers selecting the SAME date, SAME time, SAME meeting type.  And I’m frequently left have to reschedule someone. How do I fix this? 

Information on appointment needs to be corrected and can't seem to find how to edit

In my company we have two owners. I am the sole user of calendly. We also have those who sign up for weekly events (meetings) with our company. Is there a way for the guests to see the full calendar without having a seat to log in or syncing our calendar with them. I know they receive emails that they can then sync to their calendar but we want this to be more of an open viewing schedule for them so that we don’t constantly have to remind them. Not everyone who signs up is great with technology and I’ve tried the sharing my google calendar with them but it requires them having the google calendar app and for those with storage issues that’s a no . I don’t want them to have access to anything else. Only viewing the calendar. I’m hoping this all makes sense. If there is no way to do this other than paying for them to have a seat i would suggest this be something of the future.