Unanswered questions

Hello,I am experiencing an issue accessing my Calendly account.Originally, my account was linked to a Gmail address: [removed by moderator] I have since upgraded this email to Google Workspace, and my address is now [removed by moderator] Since this change, I am no longer able to access my Calendly account, and it seems like it cannot be found when I try to log in.I would like to recover access to my existing account or have it migrated to my new email address.Please let me know what information you need from me to proceed.Thank you in advance for your help.

Hello,I'm currently working on integrating Calendly more deeply into our scheduling workflow and have several questions regarding the API's capabilities, specifically around scheduled events and meeting polls. Querying Pending Events: Is there a way to specifically query for scheduled events that are in a 'pending' state, such as meeting polls? This functionality would be incredibly useful for managing large numbers of appointment requests. Creating Meeting Polls via API: While the API documentation provides details on creating One-Off Event Types, I am curious if there is a similar capability for creating meeting polls. I noticed that the event type class includes a pooling_type attribute. Could this be utilized to create meeting polls, and if so, could you provide some guidance or point me to the relevant documentation? I appreciate any help or direction you can provide. Thank you for supporting the community with your insights!

Hi,Is it possible to manage two different locations on different days (Mon–Thu one office, Friday another) with the free plan of Calendly?Or do I need a paid plan for this setup?Thanks!

For some reason my previous bookings and future ones are not showing on my calendar/availability page. I still have my bookings, but my calendar is showing availability when people already have booked me. How do I fix this?  

Hello,We’ll be attending a conference and would like to set up a private meeting room that guests can book to meet with our team.We recently purchased Calendly and are trying to find out whether it’s possible to create an event for this conference room without linking it to one individual host’s personal Calendly account.Ideally, we’d like the booking page to represent the conference room itself, rather than a specific person.Has anyone set this up before, or can anyone advise on the best approach?Specifically, we’d like to know:Is this type of setup possible in Calendly? What would be the best way to configure it?Thank you.

I’ve been using Calendly for a long time and have always found it easy to revise the available times to schedule meetings. However, tonight something is definitely wrong. I added an additional time period to my date-specific times and hit save, as I always do. When I look at the preview, though, it’s not showing for my meeting attendees to select. You can see from the screenshot below that I added an 11:00-11:45 window to April 16th, but when you look at the preview, those additional times are not shown (and no one has signed up for them already). I’ve attempted to log out and log back in, but that hasn’t worked. I have also tried multiple browsers and devices. It doesn’t seem to make any difference. The only filter I have set up is a cap of 30 meetings per day, and I’m not even close with the signups I have already.What is going on?? 

Can i set a schedule specific to the location my attendee chooses? Eg opening additional time slots for zoom meetings?For reference I visit students when they are local to me but when they are not they choose a zoom meeting. This works great how it is set up, no problem there. But my schedule is set up assuming everyone will be in person, which ends up blocking out entire hours that students could book a zoom. I don’t need a buffer on a zoom only if i have to drive to a location. As my spots fill up Im running into a shortage of times for students to self choose.

Hi,  We have a Calendly-powered form, and the number of responses is lower than the number of completed events (minus the cancelled ones). How could that happen? And what is the best metric to report on Calendly performance? Thanks 

I am traveling over the next several months and painstakeningly updated my availability on Calendly juggling multiple time zones, dodging flight times, etc.  For about 2 months, its a very fragmented schedule (not like 9am - 5 pm M-F).How do I get the time slots I’ve set up as available on Calendaly to show up on Google Calendar?  I’d expect these slots to see it show up on Calendar as Free time (not Busy) just so that I’m aware of what my Calendly availability is so that I don’d double book myself.   As it is right now, managing availability is an error-prone manual process.  I want to be sure that I don’t double book myself but also don’t want to continually remember to check Calendly while I’m traveling. Thanks

Hello allI work on my Calendly layout on my MacBook Air and have the Calendly app on my iPad and iPhone.  I use a Google Calendar link on the platform.  I use Google Chrome on MacBook Air.Over the last month the weekly hours on my iPad and iPhone have not matched with those on my MacBook Air.  Equally the override dates on my MacBook Air do not feature on the iPad and iPhone and I am unable to insert overrides on either of the apps.  Over the last couple of days I have had client appointments cancelled on Calendly and have had to reinstate them separately with the clients.I have tried removing the Google Calendar to see if that makes any difference but I still have the same working hours/override issues on the iPad and iPhone.  I have yet to see if this has made any difference to client bookings.Help!

Hi all, I’m new to Calendly so hoping someone can tell me if this is possible.We require a calendar availability system for a car mechanic. At the moment it is a single person business with a max of 10 man hours per day 8am to 6pm Mon-Fri.All customers vehicles need to be booked in at the same time 8am regardless of the working happening on the car. Types of events/jobs vary in how much of the 10 hours per day are taken up.For example;Diagnostic Work - 30 minutesStandard Service - 3 hoursMajor Service - 5 hoursAir Cond Service - 4 hoursPlus other jobs for various amounts of time. I have tried setting max number of events but we don't want to be in position where 4 diagnostic jobs are booked one day ( only 2 hours work for the day) or 3 Major services (15 hours for the day) The other issue is we want the time for all events/jobs to start at 8am and all events/jobs to finish at 6pm (customers drop their car at 8am and pickup at 6pm) This give the mechanic flexibility to work on each car

Is there any way to see how my team members have their availability set up? I can choose to filter by their meetings and see what they have set up there, but under availability, I can’t toggle to individual team members to see what they’ve programmed or how they’ve adjusted individual days outside of their meeting settings. This is something really important for administrators to be able to see due to accountability needs/challenges.

I'm a therapist and my clients will schedule themselves for sessions and consultations.  Normally when they do this it pops up in my Google calendar.  Randomly 2 weeks ago it stopped.  Luckily I get the calendly notifications and emails so I have not missed a meeting.  I've tried resetting the calendar connection, removing the calendar and adding it again, restarting my computer (I saw that worked for another user).  I'm at a loss but I need this function to work.

Hi,I’m trying to set up payments in Calendly, but I can’t find an option to select Swedish Krona (SEK) as the currency.Is SEK currently supported? If not, are there any workarounds or plans to support it in the future?I’m based in Sweden and would prefer to charge my clients in SEK instead of USD or EUR.Thank you in advance for your help!Best regards,Malin

Hi All. I updated my computer and my Calendly is no longer working as it used to. When I open a booking link in a new tab, I get just a few time slots at the end of the day. All the other available times do not appear. I have read the help files and tried everything but nothing is changing. I anm thinking it may be related to the fact I switched to the new Outlook, which I hated, so now I am back with classic outlook.Save me please…..anybody.

I’m a sales rep (Eastern timezone) and start my day at 7:30a to accommodate my prospects’ availability in EMEA, so my Calendly availability is set up to support those early meetings.  What I want to avoid are situations where someone sets a meeting overnight for first thing that morning which is what happened this morning.To be clear, I don’t have a problem with early morning meetings, I just don’t want a surprise waiting for me when I wake up.  I asked ChatGPT to draw up a flowchart to try and explain what I’m asking for. 

Hi,I’m new one, I’ve link with group meeting,but can’t find group ,and can’t buy 1 seat ,can buy 2 seat,I don’t understand.Thanks for support! 

While finishing a call with a client I made the mistake of rescheduling the event we were running right then. I was intending to reschedule the next booked event, as we had just agreed on a later date. I have a request for support and new feature in relation to this.Support request: Is there any way that I can undo the rescheduling of that event? (I’m assuming I can’t create a past and taken event!)I ask because now my records of number of sessions taken are incorrect, as the session taken this week appears to be in the future again, which effectively gives them a bonus session.Feature Request:When managing meetings in the Calendly web app, it will be clear that an event is in progress, so that a host/admin cannot accidentally reschedule a past and run event.My ideas, FWIW :)Put a LIVE! or IN PROGRESS! label next to the current event, if it is to appear in the Upcoming tab after start time. Immediately move current events into the Past tab of Meetings page when the start time has past.

We need to collect birth dates for attendees to verify their age prior to the session. The current Invitee Question Answer types do not really meet this need, as there is no way to validate that their response is a real date or enforce any kind of formatting on their response. Ideally, there would be a  “Date” answer type for Invitee Questions (with a date picker and validation).

Still waiting on NZ currency support… We are now having to switch away from Calendly because it makes no sense to charge AUD or USD to our clients...

Hi there! I noticed that when I select scheduled and rescheduled meetings, I still get No-shows listed after applying my filter. Is there a way to NOT get no shows on my list?  

I’ve used Calendly routing for my team’s implementation project kickoff calls for the last 4 years. Recently, we’ve rapidly grown to a team of 35. I’m routing to 20 different round robin events, with some team members being in multiple events. Long story short, we’ve launched new products that can be bundled together in a few different ways, and it necessitates this level of complexity.I’m not currently using the salesforce integration, but have plans to scope it further this quarter. Also, I’m not on enterprise plan but may consider upgrading. The main problem is that it’s getting difficult to keep track of the event details such as buffers/maxes. I’m looking for better visibility into what team members are in which round robin, and better reporting on my full event structure.Has anyone had a similar issue? Are there additional API, MCP, or integration options that could help manage this level of complexity?

Hello,I’m experiencing an issue with my Calendly availability and I’d appreciate your help.I have set my availability using date-specific hours (overrides), and my schedule changes every day. I typically set time ranges like 9:00–15:00 and 16:00–20:00. My event settings are:Duration: 50 minutesTime increments: 60 minutes The issue is that when someone books a time slot (for example at 11:00), most of the other available slots disappear, and sometimes only earlier slots (like 9:00) remain visible. I am not using:Buffer timesMaximum events per day limitsI tried to choose 10 minutes buffer after each meeting but nothing happened. Could you please help me understand why this is happening and how to fix it? Thank you in advance.

Anyone else struggling with the new meetings page? Its so slow its pretty much unusagle for me. Litterally at about 5min to search for a meeting by email and still hasn’t loaded. Every UI update gets worse, this might be the final straw for me.  

Hi I’m new to Calendly. I would like to share a specific event type with a colleague for a project we are working on. Is there a way to share a calendar so she can see what meetings have been set?Thanks!