Unanswered questions

I’ve received two new appointment bookings this morning (both for this upcoming Thursday).  Calendly emailed letting me the new appointments have been booked, but the appointments themselves are not showing within my Meetings on Calendly.  How do I fix this and have my Mettings on the Calendly website accurately reflect the meetings Calendly is emailing me about?  Ive gone through all the steps the Chat AI bot gave me, and nothing helped

Booked Meetings are not listed on Calendly. But customer receives confirmation. Whats wrong?

My team has a Round Robin event hosted through my account that is shared with them. We use a single booking page to book individuals. Devs are welcome to check my account for the booking link.Our workflows work properly - upon a booking, the selected team member (and myself, as admin) get a notification that a meeting has been scheduled.   The meeting shows up in the team member’s Outlook Calendar immediately.   The meeting does not show up in Calendly’s Meetings page. This is both for the team member and myself as team lead.   Please address this bug. The two linked times where others have experienced this, it really doesn't seem like a user-side error, with even one time the dev confirms a bug was found and addressed. 

A year ago I called out a bully on LinkedIn. Ever since then I have been bombarded with horrid emails and fake meetings booked via Calendly. I have made all of my meeting links two step authenticated. But this guy is determind to harrass me. He keeps setting up fake email addresses with mail.com and persists in setting up meetings. Is there any way to a) block an email domain b) work a solution to stop this idiot or c) anything I can do.This sucks but I am determind to block this person in any way I can.thanks for your help

Hello!I noticed that country auto-detection no longer works in Routing Forms.I’m based in Spain for example, and when I access the following URL, the USA phone code (+1) is chosen by default:https://calendly.com/d/cvgf-n8j-5phI’m not 100% sure, but I would say Calendly used to detect the user’s country and pre-select that country’s phone code automatically.If that’s not possible, it would be great if Calendly let you choose the default phone code. Because for example, in my case it doesn’t make sense the default pre-selected option is US.Thanks!

Hello!I have a routing form that redirects prospects to a regular Calendly booking form.The fields Name, Last Name, Email and Phone Number in the booking form are automatically populated with the values from the routing form, as expected.However, I added a Radio Button question in both the routing form and the booking form (the question and answers are identical in both forms), and that value is not getting passed automatically from the routing form to the booking form.Is that expected?It seems a poor experience to me, making prospects respond the same question twice.

I have multiple events on my calendly.  Used to be able to copy availability from one type of event to the others.  Now not working.  Samsung phone, Chrome.  Please don't suggest using a computer as the mobile phone option I have always used, gives immediate results.Thanks

We have 5 event types that our primary customer can schedule. It is not unusual for a customer to accidentally book the wrong type of event. We do not know this happens until we are in the scheduled call with them. It seems as though we cannot change the event type for a meeting that has been scheduled. The only work around for this we can find is to create a new meeting under the new event type and copy and past the information from the old meeting and then delete the old meeting.  However, when we’ve tried this people miss the new invite and in turn miss their meeting. We’ve also tried renaming our event types to be more clear, but that hasn’t helped either. We use the even type for analysis of our customer onboarding process, so capturing the correct event type is helpful for us internally.Is there a way to do this and we’re missing it? If not, it would be very useful for us to be able to change a meeting from one event type to another already created event type.  

How do I integrate my iPhone calendar to my Calendly account? 

hi everyone i have an AI phone service that allows Calendly to connect their booking platform but i need api key and access token Number. where do i go to add this so my calendar works

Hope you guys can help me here.I've been using Stripe as my payment for awhile, then I had some issues with Stripe that I had to sort out, so I switched payments to PayPal for about 5 or 6 months. Now, everything is sorted out with Stripe, so I go to switch the payment method back to Stripe on my Calendly... and Stripe isn't even listed as an option on the drop down window in my payment section, only PayPal shows up when I click on it. I double checked and Calendly says that my Stripe account is still connected. My Stripe account also says that it's still connected to Calendly. My Stripe isn't in "test mode" and everything seems fine... but still, no option to switch payments back to Stripe on the drop down menu of the payments section on my events, is appearing. Any help would be super appreciated!- Skye 

Hi there, we have set up our calendal account for scheduling with our clients. Calendly is connected to our official email address that was set up by our CEO. When a client now schedules an appointment the automated emails that get send out always gets send out under his name. And we don't understand why. Our profile name is the company name and we never entered his name anywhere. What can we do?

Hello,Suddenly our widgets “Submit” buttons are back to the default blue color despite having set custom color “primary_color=202020”. The other custom colors work correctly.Nothing has changed on our end after working perfectly for years. Is this a bug? Is there now a separate code for the buttons?

I would like to know if there is a way to create a meeting or calendar event without it affecting my availability on the calendar.I will be working at a law firm and need to track various deadlines, such as discovery deadlines, motion deadlines, and other important case-related dates. My goal is to create these as calendar events that can trigger automated reminders or workflows, such as sending text messages to me and my attorney.However, I do not want these deadline reminders to block time on my calendar or make me appear unavailable for scheduling client meetings or other appointments. I would like them to function as reminders only while still appearing on the calendar.

Hi everyone,I’m working on a Calendly integration using the API and webhooks, and I want to make sure I fully understand how the webhook system behaves in real-world usage.From the documentation, I understand that Calendly webhooks can be used to trigger events such as:Invitee Created (when a meeting is scheduled) Invitee Canceled (when a meeting is canceled) Routing form submissionsHowever, I’m a bit unclear about a few implementation details in practice:Do webhooks trigger instantly in all cases. or can there be any delay depending on the event type or plan? Are webhook events guaranteed to fire even if no one is actively logged into the Calendly dashboard? If multiple webhook subscriptions exist for the same event type, how is delivery handled? What is the best way to prevent duplicate processing when the same webhook payload is received more than once? Are there any recommended patterns for handling retries or failed webhook deliveries on the client side?I’m building an automation

Hi,once again a color has been changed within the calendly embed widget. I have a website with a dark background and the text color in the widget is set to bright yellow. However, suddenly the welcome message is displayed in a dark grey, which makes the text barely readable. Could you please look into this asap and fix it?Thank you!

With a recent update of the Calendly website, I’ve lost the ability to share rescheduling links with our clients. (It seems it is still possible in the iOS app). I rely heavily on this feature. Here are steps to reproduce:In a web browser, navigate to a scheduled event on the “Meetings” page. Click the “Reschedule” button in the event details pane which pops up on the right. A dialog appears asking if you want to “Share times to meet” or “Reschedule meeting now.”Previously, I would choose “Reschedule meeting now” and then copy the URL from the browser. This URL would take a form like https://calendly.com/reschedulings/{{reschedule-uuid}} I could paste this into my own email communication or text message with the client so they could easily reschedule.However, now the URL is of a page that requires me to be logged in and cannot be shared with the client. See the attached screenshot which shows that page and its URL. The URL is of the formhttps://calendly.com/app/meetings/user/me?selecte

With the new updates, the option to copy the reschedule link for an individual event from the reschedule page (Click on event → select reschedule→ select reschedule now) has disappeared. Chatbot confirmed it and a support person confirmed it. Chatbot mentioned that this could be done via the reschedule link in the email or calendar event the invitee received, but as the admin, I don’t have access to those.The chatbot mentioned that you could recreate this link by using API or Webhooks to grab the Event ID And Invitee ID. That’s a bit above my tech level - has anyone else run into this and developed a workaround? We have Zapier and I can stumble my way through that as well. I do recognize canceling and providing them with the standard scheduling link is always a possibility, but I dislike the customer service optics of them potentially receiving the cancelation notice through their calendar before they see the email requesting a reschedule. 

I’m working on an integration with Calendly and we need to be able to link the Calendly scheduled event to the event in the provider (i.e. Google or MS) as our app also has an integration with our customer’s calendars. What we need is a way to get the provider type and Id for each of the Calendly scheduled events so we can tie them together in our UI.  I see in the APIs documentation for the Event endpoint (https://api.calendly.com/scheduled_events) that it has a property for ‘calendar_event’ but it shows in the API as deprecated  (see: https://developer.calendly.com/api-docs/504508461e486-event ). This field appears to have exactly what we need, but since it’s deprecated, I’m hesitant to use or trust it. Is there a more preferred route to retrieve this data and if not why is this deprecated and how much can we trust it working going forward?

Hi Calendly Support Team,I hope this message finds you well.I am currently integrating Calendly’s OAuth flow into my application, and I would like to ensure that the OAuth consent screen appears every time a user logs in, regardless of whether they have previously authorized the application.As per the documentation and standard OAuth practices, I’ve included the prompt=consent parameter in the authorization URL as shown below:  However, despite this, the consent screen is not being shown consistently. Instead, users are often redirected immediately without being prompted to approve permissions again.Could you please confirm: If prompt=consent is supported by Calendly’s OAuth flow? If there is any additional parameter or setting required to force the consent screen on every authentication attempt? Any guidance or clarification would be greatly appreciated.Best regards,Sammy Abdulrahman

Hi,Objective:Create a unique calendar link for property viewings.Issue:I need each booking link to include pre-qualifying questions (e.g. household size, pets, etc.), but I can’t find a way to create one-off events with custom questions programmatically.Methods attempted: Tried using the API to create one-off events, but custom questions aren’t supported. Looked into creating a standard event type via the API, but that doesn’t allow custom questions either. Question:Is there a way to automate the creation of events (one-off or otherwise) that include custom questions, or is the only option to set up event types manually in the Calendly UI?Thanks

Bonjour,Apres 6 mails envoyés et une réponse d’un agent ( Ticket numéro 3742951), je n’ai toujours pas eu de solution à ce problème récurent à ce que j’ai compris.Je suis auto entrepreneur, donc non éligible à la TVA, je n’ai donc pas de numéro de TVA/TPS à renseigner dans le champ demandé, ce qui bloque et m’empeche de mettre à niveau  mon compte au mode standard.Je vous remercie par avance pour m’orienter vers une solution. 

Hi,Needing major help or major double booking imminent.What shows on my end re availability, shows differently when someone books. Looks like availability for  2 events is flipped.

Hi everyone,I’m using Calendly.initPopupWidget to open the scheduling popup with prefilled invitee details.Previously, I was using a profile link like:https://calendly.com/usernameand the prefill data (first name, last name, email, customAnswers { a: xxx, a2: xxx}) was working correctly.However, recently this stopped working — the popup opens, but none of the prefill fields are populated.When I switch to an event-type link like:https://calendly.com/username/xxxxthe prefill works again as expected. Questions:Has there been any recent change where prefill is only supported with event-type URLs and not profile URLs? Was this behavior (prefill working on profile links) ever officially supported, or was it incidental? Is there any recommended way to support prefill when using profile-level links?Would appreciate any clarification or documentation references.Thanks!

The scheduling button is freezing most likely for IOS and Google pixel after a redirection from a landing page as well as an inframe embed.