Unanswered questions

I’m using Calendly in a volunteer project, where I need to schedule 90 minute meetings, as well as for personal 30 minute one-to-ones. I set up the 90 minute meetings/dates/duration, then tried to set up the 30 minute meetings. Those defaulted to the dates/times I had set up for the 90 minute meetings.  

I can’t get my Group meeting to allow me to select the specific dates and each date has different times for a group of onboard classes I need to offer a client. They aren’t every date at 2pm. Some are at 10AM, some are at 9AM on different days. They are not even every day.  And for some dumb reason, it won’t allow me to select the first date of this series claiming there are not time spots available on my calendar BUT THERE ARE. Why would it be confused? Am I trying to get the tool to do something it is not built for?

A question at community[dot]calendly[dot]com/how-do-i-40/appointments-from-calendly-are-not-adhering-to-my-default-outlook-reminder-notice-2960asks a question similar to mine, but I want Calendly to automatically set appointment reminders to 24 hours, as is the default interval for my Outlook setup.  How do I achieve that?

I am trying to change when my notetaker joins meetings and there are no options anywhere. When i go to the notetaker tab it just shows past recordings with no options and all my meetings are just set to have the notetaker on without giving me the option to be able to turn that off. Help please! 

My Google Calendar is linked but the times I have appointments are still available for people to schedule meetings. 

I’m on the Calendly Free plan. My one-on-one event was previously limited to 60 days.I changed the event’s Availability → Date range to 90 days and saved it, but the public booking page still stopped exactly where the old 60-day window ended.I then changed the setting to “Indefinitely into the future” and Calendly confirmed that it was saved. The public booking page still has the same cutoff.I used Calendly’s Troubleshoot Availability tool on a date beyond the cutoff (November 9, 2026), and it reports RANGE: “This time slot falls outside of the date range that has been set.”Is there another date-range setting affecting this event, or is the old 60-day range stuck on the event type?  

We have a group of about 40 calendars where a round robin event has to grab availability and who’s next to get an intro meeting with a person using our experience. As soon as the person views the monthly calendar, it takes 20-30 seconds to load availability. If they go to the next month, it again takes 20-30 seconds to load the calendar. We’re tied to Outlook calendars and I imagine that is the reason for the extreme slowness. Are there ways to configure Calendly or our integration with Outlook to speed this up? 

We would like Calendly’s managed Salesforce integration to support Salesforce’s dedicated Salesforce Integration user license.Salesforce provides the Integration license specifically for API/service-account integrations, allowing organizations to follow least-privilege security practices without consuming a full Sales Cloud license for an integration user.We tested this directly with Calendly:A dedicated user with a full Salesforce license successfully connects to Calendly. We then changed the exact same user to the Salesforce Integration license. On refreshing the Calendly Salesforce integration, the connection fails with:INVALID_TYPE: sObject type 'Organization' is not supported.This appears to indicate that Calendly queries the Salesforce Organization object as part of its connection validation or ongoing integration process, which prevents the Salesforce Integration license from being used.Our goal is to continue using the Calendly-managed Salesforce integration. We do not want to

Just today, July 15th, when I scheduled one of my students, it said they needed to verify a number sent via text message. I schedule for my students when they aren’t present - they ask for a meeting and I set it up on my end. This means I can’t be verifying text messages. If I do NOT verify it, it says they won’t receive text reminders for the meeting. I need them to receive these - no one reads emails. I saw this: https://calendly.com/help/how-to-send-text-messages-with-workflowsHow can I make sure students still get text reminders if I can’t do the verification each time. Is it EACH TIME? That feels insane to me. 

making a RestClient API callNo matter what time or day i enter into the start_time for one member of my teams event_type and then scehdule a meeting with me.  i get {    "title": "Invalid Argument",    "message": "The supplied parameters are invalid.",    "details": [        {            "parameter": "event.start_time",            "message": "That start time has been filled",            "code": "already_filled"        }    ]

how to change my group meetings to one on one instead??

Hello,I'm currently working on integrating Calendly more deeply into our scheduling workflow and have several questions regarding the API's capabilities, specifically around scheduled events and meeting polls. Querying Pending Events: Is there a way to specifically query for scheduled events that are in a 'pending' state, such as meeting polls? This functionality would be incredibly useful for managing large numbers of appointment requests. Creating Meeting Polls via API: While the API documentation provides details on creating One-Off Event Types, I am curious if there is a similar capability for creating meeting polls. I noticed that the event type class includes a pooling_type attribute. Could this be utilized to create meeting polls, and if so, could you provide some guidance or point me to the relevant documentation? I appreciate any help or direction you can provide. Thank you for supporting the community with your insights!

Hello, one of the major reasons we decided to go with Calendly and not Doodle is because Calendly also have polls. HOWEVER, viewing polls is NOT available in the app! This is a major flaw in our workflow, and might disrupt our commitment to Calendly over Doodle.

I am unable to reschedule existing appointments. The screen freezes so this forces me to cancel the appointment, and then set it up from scratch. When I do this, the appointment does not delete from my Google calendar. It used to. So not I have to also delete it from my calendar. I have asked for a live person to help, as the AI is not helping.

I have recently upgraded to the Standard Plan but I’m struggling with having my current 3 schedules making specific dates available that is meant for each schedule.It shows the exact same days and times available for each schedule as I want each schedule to be different as it’s created for a specific group of clients

Can anyone give me good detailed information on how to connect my Google Calendar and all other calendars to my Calendly So that people aren’t double booking on my link when I am scheduled to have meetings on other people‘s calendars. Calendly keeps giving me the same information as going to settings and scheduling then calendars and I’m not even offered those options

At present I have to create new events in my calendar to show what availability I have given in Calendly, because the slots I have given as available in Calendly do not appear in my linked Google Calendar. Only booked appointments appear in my Google Calendar.This means that in order to avoid clashes I have to manually update my own calendar every time I update my availability in Calendly. Could there be two different types of events that are sent to the linked Google Calendar: available slots and booked meetings?

When my clients schedule meetings, they show up as [Their name] and [My name] in the title in Outlook. But often they are scheduling meetings for someone else (an EA scheduling for the CEO, for example). I want to change it so that they can set whatever title they want instead of this default. Is there a way to do that?Second, how can I change the titles for meetings arleady scheduled. When I’ve adjusted the title in Outlook previously, it automatically defaulted back to the original [Their name] and [My name] format.

I do contracts and invoices outside of calendly, and I’d like to be able to give clients a meeting package after contracting with me. I don’t want to make them pay with Calendly, though, and it seems impossible to set the package cost to $0. 

Is there a number to call for technical support? I tried to click on Zoom links through my calendar and it says that it’s not integrated with Calendly, so I go to the integration’s page and then it says that my zoom is connected. Also, when I clicked on a meeting for today, it says error. Does anyone know why I will get that message?

Hello, I receive my Calendly notifications on Mail, on a MacBook. The content is white on a white background so I can’t read it directly. I have to paste it on Word. Can I solve this ?Thanks

I am growing my coaching business and I really need to be able to book executive clients for a series 8 to 12 sessions upfront. Asking them to do this themselves is becoming too burdensome on my very busy leadership clients. I feel unprofessional trying to answer why the service I use for booking doesn’t allow this feature while others do.  I see a post on running this through Zapier but, in addition to the cumbersome 20+ steps and testing laid out in that post, I would lose the benefits of reminder emails/texts to these busy clients.I am considering moving my scheduling to another platform before my business grows any larger. I’ve found posts 2+ years old from Calendly saying this is a known issue and they’re working on it, but there’s still no built-in solution. What exactly is the hold-up? What aspect of integrating a recurrence feature makes this so difficult to implement? As a former product manager, understanding this will allow me to be more understanding and patient with Calend

One of my Google Calendars isn’t syncing with just one of my Meeting Types. I have troubleshooting everything I know how to do and that includes everything that the new AI assistant has told me to do. I have asked for a live person to help and nobody has responded. Nothing is working and my clients are double booking on my calendar. Help!

I have not changed a single thing on my account or events, but my clients are not getting a single confirmation or notification, which means they can’t access the link for our meeting. This has happened alongside other major issues all at once and right after Calendly made a bunch of changes. Can someone please help?

I’m working on an integration with Calendly and we need to be able to link the Calendly scheduled event to the event in the provider (i.e. Google or MS) as our app also has an integration with our customer’s calendars. What we need is a way to get the provider type and Id for each of the Calendly scheduled events so we can tie them together in our UI.  I see in the APIs documentation for the Event endpoint (https://api.calendly.com/scheduled_events) that it has a property for ‘calendar_event’ but it shows in the API as deprecated  (see: https://developer.calendly.com/api-docs/504508461e486-event ). This field appears to have exactly what we need, but since it’s deprecated, I’m hesitant to use or trust it. Is there a more preferred route to retrieve this data and if not why is this deprecated and how much can we trust it working going forward?