Recently active topics

Hi everyone,I’m using Calendly.initPopupWidget to open the scheduling popup with prefilled invitee details.Previously, I was using a profile link like:https://calendly.com/usernameand the prefill data (first name, last name, email, customAnswers { a: xxx, a2: xxx}) was working correctly.However, recently this stopped working — the popup opens, but none of the prefill fields are populated.When I switch to an event-type link like:https://calendly.com/username/xxxxthe prefill works again as expected. Questions:Has there been any recent change where prefill is only supported with event-type URLs and not profile URLs? Was this behavior (prefill working on profile links) ever officially supported, or was it incidental? Is there any recommended way to support prefill when using profile-level links?Would appreciate any clarification or documentation references.Thanks!

The scheduling button is freezing most likely for IOS and Google pixel after a redirection from a landing page as well as an inframe embed.

Hi,I’m integrating Calendly into my website and tracking interactions in Google Analytics 4. When I use Calendly’s native GA4 integration, events such as invitee_event_type_page include full metadata (e.g., event type, category)However, when I embed Calendly directly on my site and rely on the postMessage events sent from the embedded widget, I only receive the event names (e.g., calendly.event_scheduled, calendly.event_type_viewed). The metadata that normally appears in the native integration—such as event category, event name, invitee information, or other payload fields—is missing or empty.This means that although the events fire, the parameters I need for reporting and attribution do not come through.How can I capture those missing parameters (event details, invitee info, category, etc.) when using a tag management tool?Thanks 

Is it possible to limit the scope of the permissions I ask the users to give to my appto only one event type. This way he could be sure that only info for this event type is shared with my app and all other event types stay private for him.Thanks

Round robin event types do not currently allow for multiple locations, as is the case in one-on-one events. I’d like to request a new flow that will accommodate multiple locations per host in a round robin event type. The new flow (from the end user perspective) should include:User selects their desired date/time Calendly will assign a host User then selects their desired meeting location Booking confirmation The hosts should be able to set multiple locations, and each hosts selections can be different.

I created a new Facebook page and I have been struggling to get he Book Now button to integrate with Calendly. I followed all of the steps and tried various permutations but I can only see the Call Now button in Facebook and now where will it allow me to paste the Calendly link into the Book Now feature. There are other options where you can use the link, like Signup but I specifically only want a Booking. I am a Medicare Agent and it would be nice to attach a link to my website for them to complete a Scope of Appointment before the meeting using Calendly. Larry

After looking through the Help Center, it doesn’t appear that there’s a way to send data from a custom field in Salesforce to a form in Calendly. For example, we schedule onboarding meetings based off of products purchased on an opportunity. We have a Calendly form that asks the user to check off the products needing to be onboarded. Ideally, that user would click the Scheduling link we have on our Opportunity records, and that product data would populate in that Product field in the Calendly form. Is such a thing possible with the out of the box SFDC<>Calendly integration?

Hi everyone I’ve just joined the community and I’m hoping to get some guidance from those with more Calendly experience.I’m working on a Salesforce AI Agent that will be used by customers to book time with a team. The goal is for the agent to:Check team availability, and Create a calendar event that ultimately syncs back to Salesforce.From a technical perspective, we can use Salesforce webhooks or make API calls if needed. However, we’re keen to keep things as simple and standard as possible, ideally aligned with recommended Calendly patterns.I’d love your advice on:Where availability is best consulted from (Calendly vs connected calendars) Whether it’s realistic for an external system (like Salesforce or an AI agent) to create bookings directly, or if the recommended approach is to guide users to a Calendly booking link Any best‑practice patterns you’ve seen work well for conversational or AI-driven booking experiencesIf anyone has implemented something similar, or can point me to rel

I love the option of having different durations of the one meeting - it allows my team to choose different times depending on how much time the estimate the query requires. But it is not easy to find and often the wrong duration is selected.And it then can’t be changed without cancelling and rebooking (if I can ask for two things at once, please make the duration editable after booking).

Bonjour, je rencontre actuellement le même problème, que Damien. Le problème persiste même après le nettoyage recommandé. Comme résoudre cela ? 

Hi, Along with my previous question about re-confirmations -  The meetings view in Calendly has changed so it is not obvious which clients have re-confirmed their attendance or not. This means our team needs to manual click through every meeting to ensure clients have confirmed or not to work out who we need to call and manually confirm their attendance. Can you please re-instate a visual cue for this?

Can meeting notes be auto added to contacts with the relevant meeting added as a tag or something so that we can get a better overview of the client relationship history?Some meetings lead to other meetings and over time notes from each meeting become harder and harder to find - but if meeting notes to auto added to the client it would be a simple matter to open the contact and catch-up on where they were at the last meeting and be best prepared for the next one. Does this query make sense? Not sure I’m in the right category for this question either...Really hope this is something that can be done within Calendly.

Hi thereI noticed that there is a location add option on the client profile, but it doesn’t work or let me add one….can you tell me what I am doing wrong, because I need to save my client’s location for repeat business.  

Hi, I'm currently experiencing error when trying to complete new bookings via the Calendly App, after entering all the require information & selecting Schedule Meeting. Web version is working ok, but difficult to use on a mobile phone.  I attach a screenshot. Any advice would be hugely appreciated.Many thanks, Laura

Since yesterday I’ve noticed a new layout which prioritises the meeting type versus the name of the person being met.  The font is small and the transition from the old format to the new was sudden and unexpected.  I’m sure I can get used to it in time but I really don’t like the workflow of this new layout.  Does anyone else feel the same way?  Were we informed this was going to change and I missed it?

With a recent update of the Calendly website, I’ve lost the ability to share rescheduling links with our clients. (It seems it is still possible in the iOS app). I rely heavily on this feature. Here are steps to reproduce:In a web browser, navigate to a scheduled event on the “Meetings” page. Click the “Reschedule” button in the event details pane which pops up on the right. A dialog appears asking if you want to “Share times to meet” or “Reschedule meeting now.”Previously, I would choose “Reschedule meeting now” and then copy the URL from the browser. This URL would take a form like https://calendly.com/reschedulings/{{reschedule-uuid}} I could paste this into my own email communication or text message with the client so they could easily reschedule.However, now the URL is of a page that requires me to be logged in and cannot be shared with the client. See the attached screenshot which shows that page and its URL. The URL is of the formhttps://calendly.com/app/meetings/user/me?selecte

Hello,I recently upgraded to the Standard plan and have been setting up Calendly for my coaching and therapy practice in the Netherlands.So far, I am very happy with the functionality, workflows, and booking experience. However, I noticed that many parts of the booking page and user interface are only available in English (for example “Select a Day” and “Show More”).Are there any plans to offer full Dutch language support for the booking pages and scheduling experience in the future?I believe this would be a valuable addition for many Dutch-speaking users and businesses, as it would create a more professional and seamless experience for clients.Thank you for your help, and I look forward to hearing if Dutch language support is on the roadmap.Kind regards, Lydia

 Disable Basic Notification Emails When Using Custom Workflow EmailsI have created my own confirmation and reminder emails through workflows, but Calendly is still sending the default Basic Notification emails, resulting in duplicate emails being sent to invitees. I noticed that some Basic Notifications, such as Email Reminders, can be turned off, but Email Confirmation and Email Cancellation do not appear to have an option to disable them. Is it possible to completely disable these Basic Notification emails and only use custom workflow emails instead? Thank you!Kind regards, Lydia

A lot of job interview scams are happening on linkedin, I recently received a legit looking calendly link.However on booking a slot, it asked me for an OTP, i submitted the OTP, is it normal or SUS. this is the title of the mail: Your verification code to finish bookingsender:   

It would boost efficiencies in a big way for our users if they could save a Meeting Poll template (like other event templates) with the host name, location and other static variables filled in.  As often as they would like to use this feature, they find it too cumbersome.  Alternatively, if they could duplicate the last one they sent (and change up the dates, etc.) that would be helpful. 

I’m having two issues with rescheduling: When I go to reschedule on behalf of a client there’s no option to override available times as there is when I book a new meeting.  I can share a rescheduling link with a client via the IOS app. But can’t find a way to do it on the web.Both these things seem like basic bits of functionality that are missing, and make using calendly less than optimal. It’s also pretty annoying that you can view upcoming meeting with a contact through that tab. But you have to go to the meetings tab to actually manage/edit the meeting. It would be great if this informed future updates. 

Hi,I have been able to reschedule one appointment, however, I need to reschedule the same appointment again using the ‘override’ option (which I’ve previously been able to use to override my synced google calendar), and the override option is now not appearing like it did previously (I would need the override option available as I sometimes need to book clients in during times that are not shown as available).I then tried moving the appointment within my google calendar, however, it did not override in Calendly.I’d be ever so grateful for any feedback on how I can achieve this.Thanks in advance :-)

I have a 3 day minimum notice set up which works great for when my clients book a meeting with me. However, sometimes I need to make a last minute change and need to reschedule the meeting for an hour later or the next day. Even though I am logged in as an admin when I click “reschedule” I am only allowed to move the meeting to minumum 3 days later and I cannot move it to ie. a different time same day.Is it possible to skip the minimum notice as a admin/team member and only have the minimum notice set up for when a client (unlogged person) tries to book the meetings?

Hello,Suddenly our widgets “Submit” buttons are back to the default blue color despite having set custom color “primary_color=202020”. The other custom colors work correctly.Nothing has changed on our end after working perfectly for years. Is this a bug? Is there now a separate code for the buttons?