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Question

Wrong times showing on appointment email

  • June 27, 2025
  • 3 replies
  • 43 views

A client’s email showed the incorrect time slot

The email showed 1:15 pm when it shows on my calendar 9:15 am

3 replies

David
Community Manager
  • Community Manager
  • June 27, 2025

Hi ​@Denise85445 - Thanks for reaching out!

Could you confirm the timezone that appears on the email and the calendar event? I’m wondering if they accidentally chose the wrong time zone when booking. 

If you could also send me what the client email is showing, that will help me as well.

Thanks!


  • Author
  • Community Member
  • June 28, 2025

I briefly saw the email--- I did not see a time zone listed on the page.  The client is unavailable, so I doubt I will be able to get a copy-- but will reach out.   I was unaware that there was a time zone selection on the availability form.  


David
Community Manager
  • Community Manager
  • June 30, 2025

Understood! Yes, by default they’re able to adjust it based on their timezone. However, if you’d like to lock it to a specific timezone, you can follow the instructions here: https://help.calendly.com/hc/en-us/articles/1500004754122-Managing-additional-rules-for-your-availability#h_01HBBJ7PPSMMA3JTM8Q64XZXPW