Scenario / Question
I can’t see or use the Calendly chat in the Help Center. How do I fix chat access issues?
Overview
Yes, you can usually restore access to the Calendly chatbot by enabling Functional Cookies, using a supported browser in a non-incognito window, and disabling interfering extensions. If chat opens but errors, refresh, clear cache, or try another browser; if it disconnects, check your connection and try again. In a pinch, you can also email support@calendly.com.
Step-by-Step Solutions
- Enable Functional Cookies in Calendly
- Go to Account Settings > Cookie Settings.
- Turn on Functional Cookies.
- Reload the page.
- Enable Functional Cookies from the Help Center
- Scroll to the bottom of any Help Center article.
- Select Cookie Settings.
- Turn on Functional Cookies.
- Select Confirm My Choices.
- Reload the page.
- Use a Supported, Updated Browser
- Switch to the latest version of Chrome, Firefox, Safari, or Edge.
- Exit Private Browsing
- Open the Help Center in a regular (non-incognito) window, as chat will not appear in private browsing.
- Disable Blocking Extensions
- Turn off ad blockers or privacy tools one by one.
- Reload the page after each change.
- Close any incognito sessions.
- If You Use Google Chrome, Adjust Translation Settings
- Go to chrome://extensions/ and turn off Google Translate.
- Go to chrome://settings/languages and disable automatic translation.
- Optionally, change your Calendly account language from your Account Settings page.
- If Chat Opens but Shows an Error or Is Unresponsive
- Refresh the page.
- Clear your browser cache.
- Try a different supported browser.
- If Chat Disconnects
- Check your internet connection.
- Ensure your browser is supported and up to date.
- Avoid incognito mode or privacy tools.
- If you were in a live chat, return and ask for the same agent by name to reconnect if they’re still online.
Key Notes & Limitations
- Chat bubble visibility requires Functional Cookies to be enabled.
- Private/incognito browsing prevents the chat from appearing.
- The chatbot supports the latest versions of Chrome, Firefox, Safari, and Edge; outdated browsers can cause issues.
- Extensions like ad blockers, privacy tools, or Chrome’s translation can block or break chat.
- Support channel availability depends on plan: Free plans get email support; paid plans get email or live chat with an agent.
Frequently Asked Questions
Q: The chat bubble is missing entirely. What’s the first thing I should try?
A: Enable Functional Cookies either in Calendly Account Settings or through the Help Center’s Cookie Settings, then reload the page.
Q: Does chat work in incognito or private windows?
A: No. Open the Help Center in a regular window to see the chat bubble.
Q: Chrome keeps auto-translating the page and chat stops working. What can I do?
A: Disable the Google Translate extension and turn off automatic translation in Chrome’s language settings. Optionally adjust your Calendly account language.
Q: Chat opened but froze or errored. How do I fix it?
A: Refresh the page, clear cache, or try another supported browser.
Q: I got disconnected from a live agent. Can I get back to the same person?
A: Yes. Return to chat and ask for the agent by name; if they’re still online, you’ll be reconnected.
