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I’m having trouble with one of my admin-managed events.

I am the owner of the organization and I have another account set to Admin. 

 

Under managed events, I have an event called ‘new client assessment’ that I have assigned to a group.

When I look into the events under each user in that group, this event name does not exist. However, I do have an older event called “1 hour assessment” that is also labeled as admin-managed. However, my admin cannot access that event specifically. They can access all the other admin-managed events. 

My questions are:
1. How do I make sure all admin-managed events are synced properly with the intended users?
2. Is it a bug that this admin-managed event isn’t editable by my admin? Shouldn’t that be the default permission?

Hi ​@Angela70065 - Thanks for reaching out!

So it sounds like you have everything setup correctly, the only thing I’ll point out is that changes wont sync unless that specific tab is locked:
 


If assigned hosts are allowed to edit certain sections, those won’t sync over automatically. But if its locked, any changes you make will sync after you save it. 

Could you check your managed events to make sure those are set to locked?

On your second issue, is your admin getting any errors when attempting to make changes? Could you share a screenshot of what they’re seeing?

Let me know! I’m happy to help from there!

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