Hey community,
I’m integrating a 30 day thank you/follow-up reminder for my tattoo clientele following their tattoo appointment. Easy enough.
I’d like to create a rule preventing this email from being sent to clients who have upcoming appointments.
EX: Doug and Sally both get tattooed. Both receive an email 1 hour after their appointment ends with their aftercare instructions. Doug’s tattoo is finished. He receives a thank you/follow-up email from workflows 30 days later. Sally however is in-session, meaning we have additional appointments coming up over the next few months until her piece is complete. I do not want Sally to get emails 30 days after every session for the next few months.
How can I add “IF client’s appointment ended 30 days ago, AND they have no upcoming appointment, THEN send follow up” as a rule or stipulation?
Thanks,
Emily