All workflow emails are completely formatted in both bold & italic
Strange problem: I have five Calendly workflows (all are automated emails).
Some have zero formatting (some have a couple words in bold) but all workflow emails sent through Calendly (via Gmail integration) are delivered completely formatted, from top to bottom, in both bold and italic... and it looks absolutely goofy.
So, how do I turn off this excessive formatting?
(I would use the chatbot to open a ticket for this... but I cannot get any Calendly chatbot to load in any browser I’ve tested. Likewise, the “cookie settings” button does nothing, nor does the “leave feedback” button; I have attempted going through those “what chatbot?” steps already)
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Hi @youloveben - Thanks for reaching out!
Could you send me a screenshot of what the workflow looks like in the editor, verses what it looks like when its sent? I can take a closer look from there!
Just let me know.
Here is one example (as you can see, only five words should be in bold):
That specific example shows up in email like this:
Thanks for reaching back out and providing this - I tried recreating this in my account but to no avail, in that case, theres a couple more things I’d like to check if possible.
If you make a brand new workflow without any formatting, does it send the same way?
Are all Calendly emails showing up like this, or just workflows?
Are you sending this through your Gmail account or by using notifications@calendly.com
Let me know! Any other information you can give would be super helpful!
Just created a new workflow (with NO formatting at all; didn’t even change the default parameters):
And as you can see, it still has the same bonkers formatting:
Email message sent to client:
Email message sent to vendor (me):
Yes, all workflows are affected, even new (unformatted) ones.
Only the workflows show this discrepancy (see below)
I am sending this through Calendly’s Gmail integration ( NOT by using notifications@calendly.com )
Just in case I didn’t make it clear with the examples… when I say “only the workflows are affected” I should clarify that BOTH the client-side emails and the vendor-side emails (the ones processed through Calendly’s workflows) are hit with the ALL BOLD ITALICS.
Any non-workflow-related emails sent on Calendly’s behalf are unaffected.
And no other automated emails (sent through Zapier, for example) or Gmail-produced emails are given this heavy-handed formatting treatment.
I use automated services fairly often, but I have never seen this happen before, or elsewhere!
This is interesting... I don’t see any heavy-handed formatting in the “original email” (except for one instance of font-weight:bold which is applied to the message title itself).
All (unrelated but) sensitive header information was omitted in this specific example, but take a look for yourself:
Thanks for sending all of this over. Let me take this over to my team so they can dig into this more. Once I have more information on this I’ll get back with you!
Looking forward to your team’s suggestions, David!
I’ll update once I have anything @youloveben.
In the meantime, on your chat support issues, do you see the Chat icon when logged into your account here? I think you mentioned following them before, but we have troubleshooting steps you can walkthrough this here: Troubleshooting access to chat
In a pinch, you can also email them directly at support@calendly.com
I’ll be in touch once I have any other info!
Yes sir, I followed all these handy suggestions (and more that I found elsewhere) in order to make chat functional (or “leave feedback” which also doesn’t appear to do anything). I would love to discuss all the chat button weirdness after we sort this all bold italics everywhere problem out... but it’s not as much of a priority for me right now and I think it’ll require an entirely new thread; to recap what I mentioned in my original request up top:
(I would use the chatbot to open a ticket for this... but I cannot get any Calendly chatbot to load in any browser I’ve tested. Likewise, the “cookie settings” button does nothing, nor does the “leave feedback” button; I have attempted going through those “what chatbot?” steps already)
Got it got it.
Still looking into this, but can’t seem to reproduce this error on our end. In this case, would you be able to share your booking link to support@calendly.com along with some times and dates we can test a booking? Support would have some more tools to test this to see whats going on, and it also prevents you from having to post more of your information on a public form. We’ll be able to take a closer look, and get more information from there!
Thanks. I have sent them an email; does this also conclude our thread here?
Yes that’ll conclude it here - I’ll update the team on the information here, I’ll update the thread once we find a solution!
Just checking in again, David.
I have received no responses (nor confirmation of receipt) from support@calendly.com since I reached out to them.
The lack of response has me concerned that they haven’t even seen this request.
There has been zero testing on my booking setup (from what I can see), and I’m concerned that no one is looking into it.
I’d really like to move forward… can you help verify that they (at the very least) received my email?
Hi @youloveben.
I just checked over this and I can see your emails coming through. I’ll touch base with the team to see what we can do.
Let me know if you have any questions.
Wild… Now all the outbound workflow messages are (apparently) no longer bold and italicized?
I changed nothing on my end; I saw no testing occur; I received zero email responses from support@calendly.com; and I even received a notification that this message was posted here:
Thames83833 has responded: It sounds like you're dealing with excessive formatting in your Calendly workflow emails, which can be frustrating. To address this issue, you might want to check the settings within Calendly and Gmail integration to see if there’s an option to adjust or disable the email formatting. If this isn't possible through the interface, reaching out to Calendly's support team via their contact page (since the chatbot isn't loading) could be the best next step. Also, visit you could try clearing your browser cache or using a different browser to see if that helps with loading the...
Admittedly... it does sound like a bot-response and was apparently deleted (by Calendly)? It’s just that I don’t see any response by Thames83833 anywhere around here.
And now the solution has just kind of ...manifested, with zero feedback as to what/how/why?
This has been a very strange support thread!
Thanks, I guess?
Confirmed that these are likely automated responses (they both read like ChatGPT-based FAQ-summaries); I really don’t understand why they were summarily deleted (by Calendly?) after being posted... but I just now noticed a notification for another (almost identical to the Thames83833) response:
Jerry52581 has responded:
It sounds like Calendly’s email formatting is being overridden or misinterpreted somewhere between Calendly and Gmail. Here are a few troubleshooting steps you can try to fix this excessive bold and italic formatting issue: 1. Check Your Email Content Formatting in Calendly Go to Workflows in your Calendly settings. Open one of the affected workflows. Check the email content—make sure there isn’t any hidden Markdown or rich text formatting being applied accidentally. Try removing all formatting (bold/italic) and reapplying only the necessary ones. 2. Check Gmail Integration & Email...
Can someone please catch me up as to what the secret solution turned out to be?
Hi @youloveben - Thanks for reaching back out.
Yes those were posts that came through that I went through and deleted. Spammers are using ChatGPT generated content to post on communities, so while it looks legit, the steps they provide are usually incorrect.
I’ll have to see if there were any related updates that were pushed that may have effected this. But I am glad its no longer happening for you.
What an odd scam! Thanks for the briefing, though.
Yes- I would really love to learn any details whatsoever as to how this was resolved.
