It sounds like Calendly’s email formatting is being overridden or misinterpreted somewhere between Calendly and Gmail. Here are a few troubleshooting steps you can try to fix this excessive bold and italic formatting issue:

1. Check Your Email Content Formatting in Calendly

• Go to Workflows in your Calendly settings.
• Open one of the affected workflows.
• Check the email content—make sure there isn’t any hidden Markdown or rich text formatting being applied accidentally.
• Try removing all formatting (bold/italic) and reapplying only the necessary ones.

2. Check Gmail Integration & Email Rendering

• If you are using Gmail’s integration, try disabling it and re-enabling it.
• Sometimes, Gmail interprets HTML formatting differently—so send yourself a test email and check if the issue appears when viewing in different browsers or devices.

3. Test with a Plain-Text Email

• Instead of using rich text, try sending a plain-text email.
• If possible, paste your content into a basic text editor (like Notepad) before pasting it into Calendly to remove any hidden formatting.
• Then, send a test email and see if the issue persists.

4. Check Gmail Display Settings

• Open Gmail in a different browser or an incognito window.
• If the issue disappears, there might be a Gmail extension (like a theme or email enhancement tool) causing the formatting problem.

5. Contact Calendly Support

• Since you’re having trouble with their chatbot, try reaching out to Calendly support via their Help Center.
• If the chatbot isn't loading, try clearing your browser cache and disabling ad blockers/extensions that might be interfering.

Let me know if any of these steps work or if you need further assistance!