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Question

All workflow emails are completely formatted in both bold & italic

Y

Strange problem: I have five Calendly workflows (all are automated emails).

Some have zero formatting (some have a couple words in bold) but all workflow emails sent through Calendly (via Gmail integration) are delivered completely formatted, from top to bottom, in both bold and italic... and it looks absolutely goofy.

 

So, how do I turn off this excessive formatting?

 

(I would use the chatbot to open a ticket for this... but I cannot get any Calendly chatbot to load in any browser I’ve tested. Likewise, the “cookie settings” button does nothing, nor does the “leave feedback” button; I have attempted going through those “what chatbot?” steps already)

10 replies

David
Community Manager
  • David
  • Community Manager
  • 851 replies
  • March 14, 2025

Hi ​@youloveben - Thanks for reaching out!

Could you send me a screenshot of what the workflow looks like in the editor, verses what it looks like when its sent? I can take a closer look from there!

Just let me know.

Y
  • youloveben
  • Author
  • Community Member
  • 7 replies
  • March 14, 2025

 Here is one example (as you can see, only five words should be in bold):

 

Y
  • youloveben
  • Author
  • Community Member
  • 7 replies
  • March 14, 2025

That specific example shows up in email like this:

 

 

David
Community Manager
  • David
  • Community Manager
  • 851 replies
  • March 14, 2025

Thanks for reaching back out and providing this - I tried recreating this in my account but to no avail, in that case, theres a couple more things I’d like to check if possible.

  • If you make a brand new workflow without any formatting, does it send the same way? 
  • Are all Calendly emails showing up like this, or just workflows?
  • Are you sending this through your Gmail account or by using notifications@calendly.com
     

Let me know! Any other information you can give would be super helpful!

Y
  • youloveben
  • Author
  • Community Member
  • 7 replies
  • March 14, 2025

Just created a new workflow (with NO formatting at all; didn’t even change the default parameters):

 

Y
  • youloveben
  • Author
  • Community Member
  • 7 replies
  • March 14, 2025

And as you can see, it still has the same bonkers formatting:

 

Email message sent to client:

 

Email message sent to vendor (me):

 

 

Y
  • youloveben
  • Author
  • Community Member
  • 7 replies
  • March 14, 2025
  • Yes, all workflows are affected, even new (unformatted) ones.
  • Only the workflows show this discrepancy (see below)
  • I am sending this through Calendly’s Gmail integration ( NOT by using notifications@calendly.com )

 

 

Y
  • youloveben
  • Author
  • Community Member
  • 7 replies
  • March 14, 2025

Just in case I didn’t make it clear with the examples… when I say “only the workflows are affected” I should clarify that BOTH the client-side emails and the vendor-side emails (the ones processed through Calendly’s workflows) are hit with the ALL BOLD ITALICS. 

Any non-workflow-related emails sent on Calendly’s behalf are unaffected.

And no other automated emails (sent through Zapier, for example) or Gmail-produced emails are given this heavy-handed formatting treatment.

I use automated services fairly often, but I have never seen this happen before, or elsewhere!

Y
  • youloveben
  • Author
  • Community Member
  • 7 replies
  • March 14, 2025

This is interesting... I don’t see any heavy-handed formatting in the “original email” (except for one instance of font-weight:bold which is applied to the message title itself). 

All (unrelated but) sensitive header information was omitted in this specific example, but take a look for yourself:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif'>   <head style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif'>   <meta name="viewport" content="width=device-width" style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif'>   <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif'>   <title style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif'>Calendly</title>  

<style>a:visited{color:rgb(0, 105, 255)} a:link{color:rgb(0, 105, 255)} @media only screen and (max-width: 600px) { a[class="btn"]{display:block !important;margin-bottom:10px !important;background-image:none !important;margin-right:0 !important} div[class="column"]{width:auto !important;float:none !important} table.social div[class="column"]{width:auto !important} }</style></head>

  <body class="workflow-email" bgcolor="#ffffff" style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif;-webkit-font-smoothing:antialiased;-webkit-text-size-adjust:none;height:100%;width:100% !important;background-color: #ffffff'>     <div class="main-wrapper" style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif;padding: 20px 0; margin: 0 auto; max-width: 600px;'>

  <table class="body-wrap" style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif;width:80%;margin:20px auto 0;margin: 0 auto; border-bottom: 1px dashed #dadada;' data-component="avatar-block">   <tr style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif'>     <td style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif;text-align: center; padding-bottom: 20px; '>       <p style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif'>         <img src="https://d3v0px0pttie1i.cloudfront.net/uploads/user/avatar/14544785/bc70fa49.jpg" width="45" height="45" alt="test" style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif;max-width:100%;-webkit-border-radius: 40px; -moz-border-radius: 40px; border-radius: 40px;'>       </p>     </td>   </tr> </table>

<table class="body-wrap" style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif;width:80%;margin:20px auto 0;margin: 0 auto 0; font-size: 16px;'>   <tr style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif'>     <td style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif;color: rgb(26, 26, 26); line-height: 22px; padding-top: 30px;'>

        <div class="user-customizable-area" style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif;margin-bottom: 40px;'>   <p style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif;margin-top:12px;font-size:16px;margin:0'>Hi test,</p><p style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif;margin-top:12px;font-size:16px;margin:0'>30 Minute Phone Consultation on Friday, March 28, 2025 at 10:30am (Pacific Time - US &amp; Canada) has been canceled.</p><p style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif;margin-top:12px;font-size:16px;margin:0'>- Calendly</p> </div>  

<div class="actions-block" style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif;font-size:12px;line-height:14px;text-align:center'>   <div class="title" style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif;font-weight:bold'>     Make changes to this event:   </div>   <a class="action" target="_blank " rel="noopener noreferrer" href="https://calendly.com/reschedulings/bcd57e53-661f-486c-a4e3-a18a9f4ff697" style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif;color:rgb(0, 105, 255);display:inline-block;min-width:140px;margin:10px 5px 0 5px;padding:8px;text-align:center;text-decoration:none;background-color:transparent;border:1px solid #d0d0d0;color:rgba(26, 26, 26, 0.6)'>Reschedule</a>   <!--[if mso]><span>&nbsp;</span><![endif]-->   <a class="action" target="_blank " rel="noopener noreferrer" href="https://calendly.com/cancellations/bcd57e53-661f-486c-a4e3-a18a9f4ff697" style='font-family:"Proxima Nova", "proxima-nova", Helvetica, Arial sans-serif;color:rgb(0, 105, 255);display:inline-block;min-width:140px;margin:10px 5px 0 5px;padding:8px;text-align:center;text-decoration:none;background-color:transparent;border:1px solid #d0d0d0;color:rgba(26, 26, 26, 0.6)'>Cancel</a> </div>

David
Community Manager
  • David
  • Community Manager
  • 851 replies
  • March 14, 2025

Thanks for sending all of this over. Let me take this over to my team so they can dig into this more. Once I have more information on this I’ll get back with you!

Y
1 person likes this
  • Y
    youloveben

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