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This is not for the email reminders or workflows, I see this right up front because everything I can find is talking about that.

When Calendly creates an invite to a meeting and places it on my calendar, that invite does not follow the default 15 reminder notification setting I have set up in Outlook to give me or the invitee a 15 minute notification. 

The below should have 15 minutes selected. 

 

This example was created using my Event Name: 15 Minute Meeting and the invitee chose Zoom as the option if that is useful information. 

I do see the same behavior from the other event types as well, but I can not find what setting to adjust to correct this. 

For context, whenever I manually add an appt in Outlook it automatically popualtes this field and I have confirmed the default is set to 15 minutes

 

Thank you!! 

Hi ​@Stevan12382 - Thanks for reaching out on this! Calendly events should be defaulting to the 15 minute reminder - Do you have your calendar connected through Office 365? One thing we can try right off the bat is disconnecting and reconnecting your Calendar from the Calendar Sync page. Once you do that, try creating a test event to see if it shows in your calendar with the reminder set - Let me know if this works or not!

Thanks for the quick response!

Yes I did have it connected, removing it and redoing the connection seems to have fixed this issue. 

 

Thanks again!! 

 

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