Appt Confirmations

Forum|Forum|1 year ago
August 13, 2025
5 replies
78 views

I noticed this week that the email confirmations are very messy. There is a lot of code listed and it just simply doesn’t look clean anymore. Is this a recent update or something in my settings I can change?

Below is a partial screenshot:

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David

Community Manager

hi @JBUGreta - Thanks for sending this.

Can you send me a screenshot of what your email confirmations look like as they’re configured in your account? You should be able to find this under your event settings > More Options > Notifications & Workflows :

Let me know what this looks like!

J

JBUGretaAuthor

Community Member

David

Community Manager

Hm okay, thanks for sending this my way.

Could you try creating a new event to see if the confirmation email sends in a similar way? Let me know!

J

JBUGretaAuthor

Community Member

I created an event using my personal email and yes, it sends the same way.

David

Community Manager

Got it - In this case, the next thing I’d recommend is sending an example of whats going on to our support team. They’ll be able to do some further testing with your account to see what might be going on, and if it can be reproduced.

You can email them directly at support@calendly.com - They’ll be able to assist further from there!

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