Hey there @rishishubha -- thanks for your post!

Do you mind clarifying a bit more, here? This does not sound like expected behavior! When an invitee books with you via Calendly, they should automatically receive a booking confirmation (whether you set up calendar invitations or email confirmations will determine what confirmation they get), and you should see their details under “scheduled events” > “upcoming” as an invitee that is booked.

What is missing? What makes you say they aren’t being added as an invitee? 

Looking forward to hearing back from you!

Hi Kelsi,

Thank you for responding. Yeah, I can see the invitee details on Calendly. However, the calender event doesn’t have them in the invitee list by default. It’s just me in that calender event. 

Is there some setting for that?

Hey there again @rishishubha -- when an invitee books with you via Calendly, you should automatically get a pushed calendar event on your “add to” calendar that includes your details and the invitee’s. 

Out of curiosity, what “add to” calendar are you using? 

I suggest the following to troubleshoot: 

1. head to your Calendar Sync page and disconnect your calendar
2. reconnect your calendar
3. book a test event to see if the calendar event has the appropriate details

If this does not work, please reach out to our support team for more individualized troubleshooting. You can reach out to our support team, available 24/7 via live chat, by logging into your Calendly account > clicking “chat with us” in the bottom righthand corner.

I hope this helps!

Hi,

The add-to is a calender and the event is being recorded in that calender. It’s just that, no invitee is automatically added to the event. 

As you can see from above screenshot, there is invitee email and also additional guest, but they are not added to the calender event itself. I do have one primary account for myself and never faced this issue. I have created new account for a partner, where I’m facing this issue.

Also, when I try contacting support I got stuck in a loop.

@rishishubha I am very sorry this is happening. Please try the following to get through via live chat, as you are going to need further troubleshooting outside our abilities here in community. 

• clear cache/cookies
• restart your browser
• install any browser updates
• try another browser
• try another device

How to clear browser cache

If this does not resolve your issue, please let us know and send any further screenshots or details that might help us troubleshoot!