Automatically add someone to scheduled events

Hi ​@John Romaine - Thanks for reaching out and reporting this.

That definitely seems unexpected, is it showing like this for both the invitee and your own email? Or just your own email?

If you haven’t already, I’d recommend disconnecting and reconnecting your Calendar over on your Availability page here: https://calendly.com/app/availability/calendar_settings
I’d like to see if this allows for new booked events to appear as expected.

If this doesn’t work, and it continues to appear as a random string, can you take a screenshot of the event as it shows in your calendar and send it over to our support team? They’ll be able to take a closer look into the specific booking from there! You can either chat in, or email support@calendly.com 

Let me know if you have any questions!

I’ve just checked and my Calendar is connected correctly (I can see my Gmail email address listed) However when events are created, the event organizer is showing as -

lkmeh01p1bst3m6rn0acrfqge0@group.calendar.google.com

I reached out to the support team at Close.com (my CRM) and they said this...

By default, Calendly uses a Google service account to create the event, which is why you see that random string of letters/numbers as the "organizer." It’s not actually using your own Google account to generate the calendar entry.

Shouldn’t the event organizer be my Gmail email?

Any suggestions?

The organizer should be your gmail in this case, as I’ve seen this process work correctly for other users who utilize CRM’s. I would check with our support team to see what they can find when those events are created!

Im trying to submit a support request but Im going in circles with this AI agent. This is beyond frustrating. 

Hi ​@John Romaine - Wanted to follow up and see if you were ever able to get in touch? I can follow up with them directly if you haven’t already!

Ive submitted a support request but haven’t heard back from anyone. I still have this problem.

Solved.

This becomes an issue if you use a secondary calendar, rather than the primary. When you create a secondary calendar in Google Calendar the owner immediately becomes “lkmeh01p1bst3m6rn0acrfqge0@group.calendar.google.com” or some big crazy long equivalent.

I pointed Calendly to my primary calendar where the owner was correct.