Availability schedule not syncing accurately as entered when sending emails with my booking link.

Question

Some of the dates and times entered for availability are not transferring correctly when I share the link in emails.  Initially set up was for 9:00-5:00, M-F schedule. Switched to a date/time specific schedule.  Updates show in Availability but not when I share my booking link. I created a new schedule hoping this would fix the problem. Now Calendly is requesting that I select the event type whenever I click on the Availability screen.  I only have one event. How do I fix this?

David · Answer

Hi ​@Evelyn60047- Thanks for reaching out!In this case, anytime you make changes to your availability, you need to ensure your event is selected under theActive Ontab here:This makes it so anytime changes are made on that schedule, it will reflect automatically to that event. So double checking this event is selected on the schedule you’d like to use would be the first step.After checking this, if the link you share still does not reflect correctly, I’d recommend using thetroubleshooting toolto see why specific dates and times are not appearing. You can learn more about this here:How to use Calendly's Troubleshoot ToolLet me know if you have any questions on this!

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