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Hi [Support Team/Helpdesk],

I’m trying to raise a support ticket, and the Help Centre mentions that it can be done via the chatbot. However, I do not see the chatbot icon on my screen. Could you please guide me on how else I can raise a ticket?

I have two concerns related to my calendar:

  1. Blocked Calendar Still Getting Booked:
    I’ve tried blocking time on my calendar, but I’ve noticed that meetings are still being booked during those slots. I’m not sure if the block wasn’t saved properly or if something else is causing this.

  2. Calendar Visibility Settings:
    I’d like my calendar to automatically reflect as Busy when I have an event, and Available during open times. However, I’ve noticed there’s no option for it, especially when meetings are scheduled directly via email (not via Calendly).
    Is there a way to configure this so that my availability status updates properly regardless of how the meeting is scheduled?

Thanks in advance for your help.

Hi ​@Jaskanwar11180 - Thanks for reaching out!

If you’d like to submit a support ticket, you can email support@calendly.com OR you can troubleshoot the chat bubble not appearing by following the steps in this guide: https://help.calendly.com/hc/en-us/articles/26733559522199-Troubleshooting-access-to-chat#h_01J926KZ4D9MMZP4M95FK6KDTS

In regards to your issues:
1. I’d check your Calendar Connections page first and make sure all your sub-calendars are selected: https://calendly.com/app/availability/calendar_settings

Alternatively, you can also try disconnecting and reconnecting your calendar, this allows the connect to refresh, and pick up any changes that may have occurred over time.

2. This should be happening automatically already! But I think disconnecting and reconnecting the calendar can resolve both of these issues. Give it a shot and let me know if you have any questions!

 

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