Book over: can't select other events from list

Hi ​@OnPath12441 - Sorry to hear this is going on!

Couple things we can try here:

• Does this work if you use another browser, or an incognito window?
• If you clear your cache and cookies in your browser, does it allow you to apply the event to the Book Over setting? You can follow instructions on clearing cache and cookies here: How to Clear the Cache and Cookies in Your Web Browser

If the issue persists - let me know! Any screenshots you can include at that point would be helpful.

let me know!

Thank you. I am using Chrome but did clear cache and cookies without success. I also opened Edge and tried that without success.

I keep getting “Server Error” messages if i try to change anything. You can see two matching events on this, but I am unable to select anything from the list to add them and apply. (see below)

Got it - Thanks for testing that out!

Two more things we can try in this case - 

1. Can you try disconnecting and reconnecting your Connected Calendar from this page: https://calendly.com/app/personal/availability/connected_calendars
2. Try changing the option to ‘Matches Exactly’ and filling in the entire event name:

   

Beyond these two, the next step is contacting our Support Team directly and chatting in - They’d be able to take a closer look into this and see whats going on!

Let me know if you have any questions!

Thank you, David, for these suggestions and the link. I disconnected and reconnected my calendar and tried the matches exactly, as well as the includes option again. I am still unable to click to select the appropriate match.

I also tried this on my iphone by going to the website from my phone, and no success. 

I am happy to talk to support and have someone look at this with me. Can you please guide me as to how to connect to someone? I tried to use the chat twice this week, and both times I was never connected to anyone, in fact, I received the chat summary in my email while I was still waiting. Calendly has always had very accessible support, so I was really surprised by that.

Thanks very much for your assistance!

Lisa

The best way to contact them is by chatting in here and requesting an agent while logged into your account:
 

We also go over available resources over on our ‘Get Help’ Page here: https://help.calendly.com/hc/en-us/requests/new#01HFSF1ZREF4D758DRP1XEWXZB

If you have any trouble with this, I’d also try another web browser if possible - But let me know if you run into any errors!

Thank you!