Booking confirmation emails not coming through. Can you please help me?

Hi @Charlotte,

We do sometimes see this issue. You can tell them this, if emails from notifications@calendly.com landing in their spam or junk folders you may find success by white listing Calendly’s sending IP addresses at 167.89.22.99, 149.72.200.43, and 149.72.248.16 and making sure that notifications@calendly.com is on your safe senders lists.

Generally, this happens when an invitee is receiving an email from notifications@calendly.com for the very first time, and if they mark it as “safe” it will not happen again! If you continue getting notifications caught in your spam filter after whitelisting our communications let us know.

Alternatively, you can always check for you upcoming meetings in the meetings area of your Calendly account. Lastly, most calendars have the option of making certain notifications really obvious. I’d explore adding setting to you email inbox so that all of your calendar notifications come through as important or starred. 

Hi @Sean Marlin,

Thank you for your reply.  I will apply all of the advice your have kindly provided.

I have noticed the emails can come through from both new and returning customers so I’m not sure whats happening there.  But I will do what you advise.

Many thanks,

Charlotte