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Sandie58414
Community Member
October 14, 2024
Question

Bookings in my Calendar are not blocked out in Calendly

  • October 14, 2024
  • 2 replies
  • 130 views

Hi Team

 I am having an issue with appointments already booked in my Outlook Calender that are not getting picked up in Calendly , I have checked and the appointments are showing as Busy and my calender is showing as configured/ synced  in Calendly.

 When I send out my link it is not showing the times that I already have appointments booked as unavailable. 

 Any assistance available please??

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    2 replies

    jillian
    jillian
    Community Member
    October 14, 2024

    Hi @Sandie58414,

    Ah, that is definitely not the ideal experience! There are a number of different reasons why this could be happening, but we have a troubleshooting tool that can help us narrow down the cause. Mind giving it a try and sharing what reason it gives? We can help from there.

    More on the tool here: https://help.calendly.com/hc/en-us/articles/223145627-Using-Calendly-s-Troubleshoot-Tool

    S
    Sandie58414Author
    Community Member
    October 15, 2024

    Hi Jillian

     Thankyou for the suggestion. I have been into the Trouble shooting tool and there is nothing there that relates to this issue. The closest information there relates to when there is a double booking in Calendly or availibility is not showing up in the Calendly.

    My issue is the opposite. I have blocked out time slots in my Outlook Calendar for personal appointments but in Calendly these are all showing as available even though I have used the conflict button and synced and checked that the appointments I have booked are showing as busy

     Can you please offer any other options?

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