Hi @Ronners63421, that would be really frustrating to get so close with your clients but them have your bookings disrupted at the very last step. It is good to see that some of the bookings have gone through though. That lets us confirm that the integration was set up correctly, which allows us to skip a few steps.
We need to parse a couple things here. “Pending” bank activity usually means the invitee reached the payment step but their bank placed a temporary authorization hold. Additionally, not seeing the event on your calendar means the Calendly booking wasn’t fully confirmed. In Stripe, these show up as “Incomplete” or “Uncaptured” payments when someone opens the payment form but doesn’t finish the booking — no money is actually taken, and the bank hold typically drops off automatically within a few business days. If your guests didn’t land on the final “Scheduled” confirmation page in Calendly, no appointment was created. Based on what your invitees are describing, it sounds like they went through the process of finding a time with you and entering payment information but got disrupted and didn’t completely finish the booking. I would ask them to try to book another appointment. I know this is a hassle to ask your guests to go through the rigamarole all over again and I’m sorry about that. Going forward, adding a sentence or two in the event description might go a long way to make sure these bookings reach the goal line. Something describing that a booking isn’t complete until you reach the scheduled page. I hope this adds some clarity. Let us know how it goes and don’t hesitate with any other questions. We are here to help!
On both occasions I noticed the ‘uncaptured’ transactions in the transaction log in Stripe. Both people had confirmed that they wanted to attend and I was able to manually capture the payment.
In Stripe it had not captured the people’s email address or phone number. The email address is a mandatory field on the form along with the First and Last names. I asked the people for their email address as I had contact with them another way. I added them as Contacts in Calendly and could add them to the event and with their email address, they could receive the booking confirmation email.
What I want to understand is how this has happened. If I don’t know the person, I will have no way to contact them. I am wondering if they didn’t complete the Calendly parts of the form and so the form could not be submitted and make the booking. But they may have only completed the Apple pay/payment part of the Stripe integration on the form. Just a thought… could this happen? I’m not sure if this is a Calendly booking form issue or a Stripe payment issue. Any further ideas?
