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Juice71288
Community Member
April 22, 2024
Question

Calendar invitations are not an option for me?

  • April 22, 2024
  • 1 reply
  • 252 views

My invites are being sent via email, and unless the recipient opens an attachment (with a warning message) the acceptances don’t appear in their calendar.  I watched a video where there was an option to change to calendar invite rather than email invite, but that option is unavailable to me.  Can you help please?  We are getting missed appointments.

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1 reply

Kelsi
Kelsi
CalPal Emeritus
April 22, 2024

Hey there @Juice71288 - thanks for your post!

For some context, with Calendly, there are two types of invitee booking notifications: Email Confirmations & Calendar invitations.

  1. With Email Confirmations, Calendly sends the invitee an email notification from notifications@calendly.com and has a reply-to address that's associated with your Calendly login email. You can modify this on Account Settings page.
  2. With Calendar Invitations, your connected calendar sends the invitee a notification of the booked meeting which has a reply-to address that's associated with your Add to calendar email on your Calendar Connection page.

Note: Calendar invitations are not compatible with the Outlook Plugin (for Windows users). Users with either of these calendar connections set up as their "add-to calendar" on their Calendar Connection page will be defaulted to Email Confirmations. 

So, if calendar invitations are not available to you, it’s likely because you are trying to set them up for a Group event, or that you are using an incompatible calendar. 

I’m sorry for the inconvenience! You’d need to either set these up for all events other than Group events, and/or use a compatible calendar if you are not. 

I hope this helps!

 

Kelsi - Calendly Community
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