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Calendar says unavailable but I am open

Forum|Forum|2 years ago
May 29, 2024
7 replies
819 views

My client tried to schedule a meeting but my calendar is saying I am unavailable until August. This is incorrect. What could be the problem?

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Best answer by Kelsi

Hey there @PaceYTMin -- great question!

You can use our Troubleshooting availability tool on your scheduling page in order to understand what's causing the conflict. I find it to be super helpful and it resolves most availability issues. 🎉 Try this, first!

Then, check into these event type settings:

date range
duration
start time increments

to make sure they are set up correctly.

Lastly, make sure to remember all “busy” events on your connected “check for conflicts” calendar/s will make you unavailable on your booking page! Using Google Calendar as an example:

Calendly will view your Google events with this "busy" event status as scheduling conflicts and will automatically remove the time from your scheduling page (including all-day or multi-day events). You can access and change this setting by double-clicking on the event id in your calendar and changing the status from "busy" to "free" as shown below:

Look into all of that and you should be able to figure it out. I hope this helps!

KelsiAnswer

CalPal Emeritus

Hey there @PaceYTMin -- great question!

You can use our Troubleshooting availability tool on your scheduling page in order to understand what's causing the conflict. I find it to be super helpful and it resolves most availability issues. 🎉 Try this, first!

Then, check into these event type settings:

date range
duration
start time increments

to make sure they are set up correctly.

Lastly, make sure to remember all “busy” events on your connected “check for conflicts” calendar/s will make you unavailable on your booking page! Using Google Calendar as an example:

Calendly will view your Google events with this "busy" event status as scheduling conflicts and will automatically remove the time from your scheduling page (including all-day or multi-day events). You can access and change this setting by double-clicking on the event id in your calendar and changing the status from "busy" to "free" as shown below:

Look into all of that and you should be able to figure it out. I hope this helps!

Kelsi - Calendly Community

P

PaceYTMinAuthor

Community Member

Thank you for the help Kelsi. I did try the troubleshooting availability feature and it did not work correctly. I looked at several dates and it lists me as unavailable when I clearly have open time on those days.

I have also removed the calendar and added it back in.

Any other suggestions?

Kelsi

CalPal Emeritus

Hey @PaceYTMin -- so sorry about this! Please reach out to our support team for more personalized troubleshooting. You can reach out to our support team, available 24/7 via live chat, by logging into your Calendly account > clicking “chat with us” in the bottom righthand corner.

Kelsi - Calendly Community

P

PaceYTMinAuthor

Community Member

Hey @Kelsi at Calendly - I do not have the feature “chat with us” and when I try to send a help ticket the screen is blank.

Is there some way to send in an email?

jillian

Community Member

Hi @PaceYTMin!

I was just checking with my peers and it sounds like we’re having issues with some customers not being able to see the chat due to some part of their browser preventing it from showing (maybe an extension? maybe anti-virus? embedded widget settings?). What does seem to be working for most is:

Use a private/incognito window
Navigate to https://calendly.com/contact-us
Select “Contact Support”

If it doesn’t, please do let us know. We’re trying to figure out why most customers can see it and a smattering cannot!

P

PaceYTMinAuthor

Community Member

@jillian I did try an incognito window through Brave and still no access. I’ve also tried on google chrome. I am not able to send in a help ticket or to see the chat feature on my screen. I do not have any extensions on either browser. I currently use Avast for protection. I looked through to see if there was anything preventing in the app and did not find anything. Any other solutions would be great.

Thanks for your help.

jillian

Community Member

Hi @PaceYTMin!

Looks like you got chat to come up, but didn’t make it to a person yet. I’ve thrown some notes on the resulting ticket and asked a peer to make sure someone helps you.

And we’re trying to figure out what’s going on with chat. So sorry for the wacky experience!

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