My client tried to schedule a meeting but my calendar is saying I am unavailable until August. This is incorrect. What could be the problem?
Solved
Calendar says unavailable but I am open
Best answer by Kelsi
Hey there
You can use our Troubleshooting availability tool on your scheduling page in order to understand what's causing the conflict. I find it to be super helpful and it resolves most availability issues. 🎉 Try this, first!
Then, check into these event type settings:
- date range
- duration
- start time increments
to make sure they are set up correctly.
Lastly, make sure to remember all “busy” events on your connected “check for conflicts” calendar/s will make you unavailable on your booking page! Using Google Calendar as an example:
Calendly will view your Google events with this "busy" event status as scheduling conflicts and will automatically remove the time from your scheduling page (including all-day or multi-day events). You can access and change this setting by double-clicking on the event id in your calendar and changing the status from "busy" to "free" as shown below:
Look into all of that and you should be able to figure it out. I hope this helps!
This topic has been closed for replies.
Hey there
You can use our Troubleshooting availability tool on your scheduling page in order to understand what's causing the conflict. I find it to be super helpful and it resolves most availability issues. 🎉 Try this, first!
Then, check into these event type settings:
- date range
- duration
- start time increments
to make sure they are set up correctly.
Lastly, make sure to remember all “busy” events on your connected “check for conflicts” calendar/s will make you unavailable on your booking page! Using Google Calendar as an example:
Calendly will view your Google events with this "busy" event status as scheduling conflicts and will automatically remove the time from your scheduling page (including all-day or multi-day events). You can access and change this setting by double-clicking on the event id in your calendar and changing the status from "busy" to "free" as shown below:
Look into all of that and you should be able to figure it out. I hope this helps!
Thank you for the help Kelsi. I did try the troubleshooting availability feature and it did not work correctly. I looked at several dates and it lists me as unavailable when I clearly have open time on those days.
I have also removed the calendar and added it back in.
Any other suggestions?
Hey
Hey
Is there some way to send in an email?
Hi
I was just checking with my peers and it sounds like we’re having issues with some customers not being able to see the chat due to some part of their browser preventing it from showing (maybe an extension? maybe anti-virus? embedded widget settings?). What does seem to be working for most is:
- Use a private/incognito window
- Navigate to https://calendly.com/contact-us
- Select “Contact Support”
If it doesn’t, please do let us know. We’re trying to figure out why most customers can see it and a smattering cannot!
Thanks for your help.
Hi
Looks like you got chat to come up, but didn’t make it to a person yet. I’ve thrown some notes on the resulting ticket and asked a peer to make sure someone helps you.
And we’re trying to figure out what’s going on with chat. So sorry for the wacky experience!
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