Hi @LucentClinic!

Whenever you have this happen, this first thing I’d always recommend is using the Troubleshooting Availability Tool. It really takes the guesswork out of these scenarios and gets you up and running super fast. You can learn more about it here: 

However, I was just answering a similar question and I’m betting that while you have changed your availability correctly you might not have applied the modified schedule to the event. Mind giving this a try for me?

1. Open up your Calendly account.
2. Go to https://calendly.com/app/availability/schedules
3. You should see a button under the word ‘Schedule’ that says ‘Working Hours’ (or the name of the custom schedule you’ve modified). Click it.
4. In the white box just below it, you will see the words ‘Active On’. Click the text just below ‘Active On’.
5. A dropdown list will appear. Choose the event you want the schedule you’ve set to apply to. Be sure to click ‘Save’ at the bottom of the dropdown. Depending on how many events you have, you might need to scroll down the page a bit to see the ‘Save’ button.

Let us know if that helps or if we can assist more.

That’s worked! Thank you :)

I had the exact same issue, and Julian’s explanation fixed it. Thank you!

Great explanation, Jillian! Quick question—if someone updates their availability but forgets to apply it to a specific event, could that cause issues with other events too? I’ve noticed some inconsistencies when managing multiple schedules and was wondering if this might be connected.

Hi ​@Chris31886 - Could you tell me a little more about whats going on? Changing availability but not applying it to events wouldn’t cause issues for other events. It would remain inactive until its applied to something. If you tell me a little more - I’d be happy to help or point you in the right direction.

Reply:

Thanks, David! That clears up a lot. I think the issue I noticed might have been user error—someone on the team may have mistakenly applied an updated schedule to the wrong event. I’ll double-check how we’re managing our schedules. Appreciate your help!