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I have my account synced with Outlook (desktop). It has been working great for at least a year.

Now, even when my day is completely empty on Outlook (like NOTHING), it is showing that I am unavailable on Calendly, so no one can book. Calendly has (seemingly) randomly closed off the next 2 months from my calendar (on Calendly, not in Outlook). 

I have tried the troubleshooting tool (not helpful for this problem). I have checked that the calendar plugin is still engaged and supposedly syncing (yes).

I don’t know what else to try and Calendly tech support has not been helpful (they sent me the original message to use the troubleshooting tool and then have not responded when I showed them screenshots of the problem).

HELP! How do I fix this?

Hi ​@carricdesign - Sorry to hear this is going on!

We have a few things you can try listed out in a Community Article I put together just on this topic. I’d recommend going through parts 1 & 2 that I’ve linked below first:
 

 

Could you go through the steps in both of these articles and let me know how it goes?​​​​​ It may be worth to go through and uninstall and reinstall the Plugin all together. 

Let me know how it this goes - I’m happy to dig into it further from there.

Thank you. 

Everything checked out, but I clicked on the ‘sync now’ option (opened the icon in the tray on my local computer and found it there) and the calendar looks good now. I appreciate your help in getting this back up and running.

Sounds good! Let me know if you run into anything in the future, I’d be happy to take another look if needed.

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