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I was charged twice by Calendly for the ‘Standard Yearly’ plan which I didn’t upgrade to. 
I’ve been billed $120 USD and $139 USD on the same day for the same product. (Which is $385 AUD out of the blue).

The only thing I did differently that day was add more meeting types and change my working hours.

As far as I'm aware, I’ve been using the free plan until this.

I’ve reached out via their chatbot, their AI Agent (which was comically bad) and sent an email to billing@calendly.com. No response or confirmation my email’s been received.

I didn’t agree to a paid account, nor was I shown a clear prompt or confirmation that enabled billing. Their terms and conditions are hazy on this too.

How can I request a refund based on the lack of clear upgrade confirmation and transparency?

Hi ​@Christie.b - Thanks for reaching out!

It sounds like you’re on the right track already - But sending an email over to our billing team will be the best place to discuss this, as they will need some of your payment details so they can dig into what might of happened.

They can go over the details of a refund from there, let me know if you have any questions!

Hi David, 

I’ve sent two emails to the billing team without any ticket confirmation and it’s been over a week now. I also sent one to legal — they confirmed the ticket, but no reply yet.

Is there anyone you can put me in contact with?

Hi ​@Christie.b - Thanks for reaching back out. 

I created a ticket on your behalf with our billing team, I used the same email you use for the Community as the requestor. I’ll get in touch with them directly so they can take a look.


In the meantime, you can also take a look at your billing page to see if any of those charges are appearing there: https://calendly.com/app/admin/billing

Let me know if you have any questions.

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