Calendly billed me twice without warning

Question

I was charged twice by Calendly for the ‘Standard Yearly’ plan which I didn’t upgrade to.
I’ve been billed $120 USD and $139 USD on the same day for the same product. (Which is $385 AUD out of the blue).

The only thing I did differently that day was add more meeting types and change my working hours.

As far as I'm aware, I’ve been using the free plan until this.

I’ve reached out via their chatbot, their AI Agent (which was comically bad) and sent an email to billing@calendly.com. No response or confirmation my email’s been received.

I didn’t agree to a paid account, nor was I shown a clear prompt or confirmation that enabled billing. Their terms and conditions are hazy on this too.

How can I request a refund based on the lack of clear upgrade confirmation and transparency?

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Hi @Christie.b - Thanks for reaching out!

It sounds like you’re on the right track already - But sending an email over to our billing team will be the best place to discuss this, as they will need some of your payment details so they can dig into what might of happened.

They can go over the details of a refund from there, let me know if you have any questions!

Reply

David · Answer

Hi ​@Christie.b- Thanks for reaching out!It sounds like you’re on the right track already - But sending an email over to our billing team will be the best place to discuss this, as they will need some of your payment details so they can dig into what might of happened.They can go over the details of a refund from there, let me know if you have any questions!

Reply

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