We charge for booking events through Calendly using the Stripe integration. Today, on about half of page loads we’re getting this error where the Stripe payment section should be: "Error loading payment form. Please reload this page."
Mashing reload makes it work about half the time, but some customers keep getting the error, costing us business. Are others experiencing this? Any ideas on how to fix? Screenshot below:
Hey everyone, I’m Westin one of the Engineering Managers here at Calendly looking into this issue.
We just identified and resolved this issue a few minutes ago so your payment integrations should be working as expected. If this is not the case, please let me know. I will be monitoring this thread.
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Hi
Seriously looking into google workspace...
Hey
You’re absolutely right to ask that and I’m really sorry for the disruption this caused to your businesses. I can’t honestly promise that something like this will never happen again, but I can promise that we’re treating it as a serious incident and using it to improve how we operate.
Specifically, we’re tightening our monitoring and alerting around payments so that if something like this happens again we catch it quickly, fix it quickly, and keep you better informed in real time.
In the meantime, if you’re still seeing any errors on your booking pages please reply here with a link to an affected page (or reach out to Support with that link) and I’ll make sure it gets looked at quickly.
Hey
To be transparent, I’m on the engineering team, so I don’t personally make decisions about credits or compensation. That belongs to our Support and Billing teams. The best thing I can recommend is reaching out to Support through the usual Help Center/support channels so they can review your situation in detail.
If you are comfortable sharing your support ticket number with me, I will add a note and make sure your case is seen in the context of this incident.
Hello, I opened a support ticket yesterday (request #3534257). I lost several thousand euros due to this incident. Could you please expedite the resolution of this Stripe API issue? Thank you.
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