When looking at my transactions in Stripe, it shows a paid event as “Incomplete” (customer has not entered their payment method.) I cannot find the customer tied to this transaction. How do I find the specific customer in order to address this payment issue with them? And, is there a way in Calendly to prevent the meeting from being scheduled when the customer does not enter their payment method? Thank You!
Question
Calendly Meeting was scheduled Payment Incomplete in Stripe
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Hi
We’ve been noticing some issues with the Stripe integration recently, here’s what I’d recommend. Go ahead take some screenshots of the incomplete transaction and the time and send these over to our support team through the chatbot or by emailing support@calendly.com - They’ll be able to help dig into what might be going on in your case!
If you have any questions, let me know!
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