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I do see previous topics on this, but they are closed and none specifically address the question I have.

The vast majority of the time, a person setting up a meeting gets the Outlook invite, I get the Calendy notification email that a meeting has been set up, and it appears in the Meetings section of my Calendly account - great.

Occasionally, though, none of the confirmation emails/invites are sent, but the meeting does still show up in my Meetings section. I think the meeting generally appears on my calendar, but I also recall a few times when it did not appear after they booked the meeting.

My question is this:  How can I (and if I cannot, why) manually resend the meeting invite emails to a client from the Calendly Meetings page?  If the meeting is on my calendar, easy, I can send it from there, but when/if it is not, there should be a way to manually get the invite sent out without telling them to go through the booking process again just because there’s no way to resend what should have originally gone out.

Hi ​@BrettUT - Thanks for reaching out!

I appreciate the insight here. At this time, there is not a way to resend the notification from your meetings page directly - However, one way that some users have worked around this is by using the reschedule option, and scheduling it for the same date and time. This will resend the information over email and generate a new meeting on the calendar if the previous one does not appear.

I think having the option to resend a notification would be a great idea, so I’ve gone ahead and sent it off to our product team to review. Let me know if you have any questions!

I checked with the client who set up the call, and it did show up on his calendar as well as mine.  It seems odd that the Calendly site would both NOT send the host the notification email or the attendee the Outlook invite, but ADD it to both of our calendars - how does that happen?

Thank you for submitting the resend idea - all I think would be needed is the Calendar invite so there is a definite ‘accept’ thing rather than a ghost meeting that just appears without any sort of official accept/notification email.

In this case, there are two different ways you can send the meeting notification to your Invitee, each one shows up a little differently.

  • If you use Email Confirmations, Calendly sends an email to the invitee with a link to add the event to to their Calendar, this also includes all of the meeting details in the email itself.
  • If you use Calendar Invitations, Calendly adds the event to your Calendar first, then adds the invitee to the event. From there, your Calendar/Email will send the notification of the meeting to the invitee.
     

In short, with Email Confirmations, Calendly sends an email directly to the invitee. With Calendar Invitations, Calendly adds it to your Calendar first, then your calendar notifies the invitee. So its up to you which one fits best for your case.

You can read more on this here as well for some additional information: Calendly scheduling notifications

 

Some users who run into issues with customers being notified, will sometimes switch to using Email Confirmations, that way our support team can track down exactly what happend with the email as well.

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