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Question

Calendly not syncing

  • June 17, 2025
  • 6 replies
  • 97 views

Hi there

All of a sudden calendly is not syncing with my calendar. I have followed suggestions in threads of the same issue (eg. unsyncing, resyncing and then emailing support with screenshots). 

I haven’t heard back from support and would really like this issue fixed.

How do I escalate for resolution?

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6 replies

David
Community Manager
  • Community Manager
  • June 18, 2025

Hi ​@Michelle61685 - Thanks for reaching out.

It looks like you were able to chat in with the support team, is that right? 

Let me know if you need anything else!


  • Author
  • Community Member
  • June 20, 2025

Yes that’s right :)
They were very helpful.

Thanks for checking!

 


  • New Community Member
  • July 15, 2025

I am having the same issue.  We recently changed Microsoft tenants but using the same domain but now the appointments are not updated in the outlook calender and we have tried to remove it and re-add it but they are still not showing


David
Community Manager
  • Community Manager
  • July 15, 2025

Hi ​@will_burton - Just to confirm, have you done any troubleshooting steps up until this point? If not, I would try:

  • Disconnecting and reconnecting your Calendar connection
  • Double check your Add-To calendar. You’ll want to double check which Sub Calendar its tied to.
  • Check your website instance of Office 365 and see if they’re appearing on the calendar here: outlook.office.com/calendar/view/month

If these steps don’t work, I’d recommend reaching out to our support team - They’ll be able to dig into it some more from there!


  • New Community Member
  • July 15, 2025

Hi ​@David 
Thanks for your response.  Yes I have followed the toruble shooting steps and had a look in the community.  I will contact support and see if they can help.
 


  • New Community Member
  • July 15, 2025

Same issue!