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Calendly refuses to let me restart my subscription, due to a 'Billing Server Error'

  • January 17, 2025
  • 2 replies
  • 91 views

I have tried many times both yesterday and today, to restart the subscription that I paused over the holiday period. Calendly keeps giving me a "Billing server error. Please try again." error. I’ve double-checked my company card details and limits and everything is in order - it’s the same card that was working previously for my recurring Calendly billing when my subscription was active a month ago.

 

I keep trying to reach human support through the chatbot about this, it never directs me to anyone. I also can't find any bug report flow within the app. 

 

Calendly team - please can you direct this to the right people to get it fixed, so I can get my subscription back up and running soon? I need it for an email send, and if it still continues to fail I’ll need to turn to an alternative solution to get the job done.

Best answer by David

Hi ​@Jessica02463 - Thanks for reaching out here, sorry that you’re running into this!

Theres a couple things we can try for this error, if you haven’t already. Could you try:

Once these are confirmed, try resuming the subscription on your account. If issues persist, there may need to be direct action from the billing team - You can reach out to them by emailing billing@calendly.com

 

Let me know if you have any questions!

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2 replies

David
Community Manager
  • Community Manager
  • 2023 replies
  • Answer
  • January 17, 2025

Hi ​@Jessica02463 - Thanks for reaching out here, sorry that you’re running into this!

Theres a couple things we can try for this error, if you haven’t already. Could you try:

Once these are confirmed, try resuming the subscription on your account. If issues persist, there may need to be direct action from the billing team - You can reach out to them by emailing billing@calendly.com

 

Let me know if you have any questions!


  • Author
  • Community Member
  • 1 reply
  • January 17, 2025

Got it resolved, turns out it was a billing address issue - would’ve been nice to have a more specific error message in-app :) the server error made it seem like Calendly was experiencing issues. 

Thank you very much for your help, David!