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I have tried many times both yesterday and today, to restart the subscription that I paused over the holiday period. Calendly keeps giving me a "Billing server error. Please try again." error. I’ve double-checked my company card details and limits and everything is in order - it’s the same card that was working previously for my recurring Calendly billing when my subscription was active a month ago.

 

I keep trying to reach human support through the chatbot about this, it never directs me to anyone. I also can't find any bug report flow within the app. 

 

Calendly team - please can you direct this to the right people to get it fixed, so I can get my subscription back up and running soon? I need it for an email send, and if it still continues to fail I’ll need to turn to an alternative solution to get the job done.

Hi ​@Jessica02463 - Thanks for reaching out here, sorry that you’re running into this!

Theres a couple things we can try for this error, if you haven’t already. Could you try:

Once these are confirmed, try resuming the subscription on your account. If issues persist, there may need to be direct action from the billing team - You can reach out to them by emailing billing@calendly.com

 

Let me know if you have any questions!

Got it resolved, turns out it was a billing address issue - would’ve been nice to have a more specific error message in-app 🙂 the server error made it seem like Calendly was experiencing issues. 

Thank you very much for your help, David! 

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