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Several of my users are having a problem with others Calendly setups. When my user (User A, office365) uses Calendly to set a meeting with (User B, Google Workspace), it will sometimes send user B dozens of event replies, confirming, denying and marking tentatively.

 

Microsoft blames google and google blames microsoft, but this has happened to a few of my users and only when setting meetings via Calendly. Exchange says these never left our premises, so they must be coming from Calendly. Any ideas of how to prevent this?

Hi ​@plate65447 - Thanks for reaching out and adding a screenshot of this.

Taking a look at this, these responses are coming from the event itself, not Calendly. These responses/emails are sent when users select Yes / No / Maybe on the event thats added to their calendar here:

I did take a look to see if we have any known issues on this, however, I’m not seeing anything related. The one workaround here is by switching your events to use Email Confirmations instead of Calendar Invitations. This way responses that are entered won’t trigger an automatic email to the host/invitee. You can read more about the invitee notifications here: Calendly invitee notifications

Let me know if you have any questions!


The calendar notifications aren’t coming from User A in this case, as I can see from Exchange logs that a single event came in and nothing went out. Which means the problem must fall between User B’s google workspace and calendly. Meaning that if my User A isn’t the one operating the Calendly account, there’s no way to affect this aside from canceling the meeting. Besides what you posted, is there anything I can send to clients when this sort of thing comes in on how to fix it without them changing their global event settings?


Aside from the article I shared, there would not be a way to adjust this other than changing the notification type. The other thing I would recommend is chatting in with our support team. They would be able to dig into the accounts and notifications and provide some more background on this scenario. You can reach out to them via our help center: https://help.calendly.com/hc/en-us/requests/new


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