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Hi, when I originally setup the plug in of Calendly in Outlook I was able to see and link my team members schedules i.e. clients I emailed could schedule meeting with other team members that I recommended.  This option has disappeared for everyone and only the own meetings are available to include in emails.  What do we need to do to get settings back to the original setup. Thanks, Annett 

Hi ​@Annett56443!

I need to do a bit more research internally, but it sounds like you’re seeing some potential issues with the Outlook sync and calendar visibility.

For the moment, can you check the following:

  1. Verify that all users have their correct default Outlook profile configured so the Plug-In connects to the right calendar.
  2. Confirm that shared calendars or team members' calendars are properly shared and accessible within Outlook.
  3. Check if any recent updates or changes to the Plug-In settings have disabled shared calendar syncing or if "Use Outlook Add-in" settings need adjustment.

Hopefully I’ll have a bit more info for you early next week.

 

Thank you very much ​@jillian - we have a look at this to make sure its setup correctly. 

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