My colleague and I are trying to upgrade our account. We select the plans and the seats and enter our credit card information we get this error:
We have returned to our account setting and explored every tab and can not find any address/zip code options. We have emailed the listed address and have received slow response.
Can anyone please help resolve this issue so we can upgrade our plan?
Hi
Speaking with our billing team is the best course of action here. I’d recommend using the chat function to get in touch with them directly. You can use the bubble to open a support ticket here:
Let me know if you have any questions.
Hi David,
Thank you for the recommendation. We also clicked that and the Chat Bot kept running us around in circles and did not lead us to the team. However, we did find the resolution.
After you have filled out the credit card information, click on the green “Link” button. This will prompt a pop-up that you will fill in the pertinent details - including the zip code.
You may receive a verification request via text to complete the transaction.
Once you have entered the appropriate details and verification code, the pop up will close and you will see the blue button on the right now reads “Purchase.”
After the purchase the page refreshed and the billing page now reads as one would expect.
This was eventually a very simple process, but it was not intuitive at all. I would recommend that Calendly work on its User Interface to improve the experience. This was beyond frustrating and should not have taken this long to figure out.
Understood, glad you got it figured out - I appreciate all the input here! You made a great point, it would be difficult to find this right off the bat.
Let me know if you need anything else!
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