Can't apply license

Hi @Braden70003!

I split your question off from the original one since it’s a bit of a different direction. Hope you don’t mind!

Can you tell me more about what’s happening when you try to apply the license? We’ve had some weird issues here and there with email addresses associated with accounts and invites not exactly matching, so I’m eager to help you figure this one out!

Thanks for splitting this thread @jillian.  I thought it was substantially similar, but you are right that it includes some key differences.

I never receive the invite from Calendly after my admin adds my email address to the account.  We have many users with free accounts and want to pull them into the paid account.  I welcome an easy path for them to make this transition.

Hey there @Braden70003 - jumping in for Jillian here - hope you don’t mind! 😅

I am sorry to hear this is happening. Generally the easy way is also the only way (from your end) - the owner/admin sends an email invite to another person (with or without an existing Calendly account) > that person accepts the email invite from their email > they are pulled into their account to finish the process > they are officially part of the larger/paid organization and no longer a solo user.

If the email is never making it to you, there are a few things that we can look into to try to resolve this from community’s standpoint! 

FIRSTLY, double and triple check that the owner/admin has not made any typos when sending you the email invite to join their organization. This is the most common issue. If they did make a mistake with your email address, have them cancel that invite, retype your email address and send it again!

Then: 

1. You may find success by allow listing our sending IP addresses at 167.89.22.99, 149.72.200.43, and 149.72.248.16 and making sure that notifications@calendly.com is on your safe senders list! Try this out, then ask the organization owner to send the invite again.
2. You might find the invites already sent by searching “notifications@calendly.com” in your email inboxes as well as checking your spam and junk folders. Try this, too!
3. If both of these fail to get you to the results we want to see - you might need more personalized troubleshooting from our support team.

You can contact our support team by logging into your Calendly account and clicking “help” - then you’ll be prompted to answer a few questions and routed to our live chat agents, available 24/7.

If the email invite does make it to you but you still cannot accept it, this might be for a few reasons: 

1. Make sure you do not have any current teams or team events/admin managed events/groups in your solo account. If you have a Team Page, any Admin Managed Events and/or any shared events or groups, go ahead and delete all of those entirely. These will keep you from being able to accept an invite. It’s possible that after deleting all of these, you’ll need our support team to convert your account to a “single” account - so you’d want to reach out if you still cannot accept the invite after deleting any of the aforementioned that exists. 
2. There might be an issue with your browser (these steps are also worth trying for the email issue).
   1. Try another browswer
   2. Try an Incognito/Secret browswer
   3. Try clearing your cache/cookies (steps below) 
   4. Try another device
   5. Try running browser (application) and device (software) updates and restarting your device 
3. After doing all of this, have the owner/admin send the email invite again and see if that works!

How to clear browser cache

Let me know if you still need MY help - and I’ll be here!