Hi ​@Layla16368! Thanks for reaching out.

With our updated UI - You can find and edit your cancellation policy here:

Let me know if you have any questions! 

Thanks for this.

I’m rather confident about setting up the workflows.  The cancellation you pointed out is an acknowledgement.

I’m looking for something else though.  Perhaps what I’m thinking about doesn’t exist-

I thought I had added my specific terms somewhere, regarding cancellation, such as forfeiting their deposit, etc.
Is there a setting for that or am I mistaken?

Thanks in advance for your replay.

Also wondering if the Support Chat is being fazed out or is there a glitch the system.

Seems that every time I need to use it I get a notice that it’s down.

Ahhh- never mind about the cancellations.  I found what I needed-