Hey there @profitcoach - thanks for your post, and for being so thorough in providing screenshots and explanations - it helps me help you in a big way!
Here’s something I noticed: you are looking at July 5 at 11am Mountain Time on your booking page, and your calendar shows an event blocking you off at 10am that day - one hour difference.
Have you checked to see if your Google Calendar is in the same time zone as your event? Check into the time zone settings in comparison between your calendar/email, device, booking page/event etc. and see if that’s the issue.
Additionally - I see that you have the side bar blocked out from my view (totally fine) - how many sub-calendars are over there, and are they all selected? I ask because it is possible that you have an event at 1130am on another sub-calendar, and it’s possible that sub-calendar is being checked for conflicts in Calendly as well (under your main calendar login).
Go Calendly home page > select "account" and then "calendar sync" > at "check for conflicts" select "edit" > look at all calendars that should be checked for conflicts. Do they line up with what you expect?
Check into these things and then let me know what happens!
You might also try disconnecting and reconnecting your Google Calendar from Calendly.
Hey Kelsi, thanks for your reply.
- I did confirm that both the calendar and the booking page are showing in Mountain time.
- There are quite a few subcalendars there and only one is selected in the screenshot. The user has checked all his sub-calendars that are being checked for conflicts and isn’t finding anything that should be causing the block.
Any additional thoughts?
Hey Kelsi, thanks for your reply.
- I did confirm that both the calendar and the booking page are showing in Mountain time.
- There are quite a few subcalendars there and only one is selected in the screenshot. The user has checked all his sub-calendars that are being checked for conflicts and isn’t finding anything that should be causing the block.
Any additional thoughts?
Hey again! Sorry for the delay, here.
At this point I’d suggest having the user reach out to our support team (when logged into the Calendly account having issues), available 24/7 via live chat. More personalized troubleshooting should resolve this! They can reach support any time by clicking “chat now” in their account.
I hope it gets sorted quickly!
Thank you for your tips on this, Kelsi!
Always happy to help, @profitcoach! I hope you’ve been able to resolve this and get back to easy scheduling! =)
