I couldn’t find if there was a place to post suggestions or ideas. I’d like to recommend that you consider moving the cancellation details higher up in the email.
The booker has to scroll down to find the reason why we cancelled it. We’ve seen a few people completely miss it, and even respond to some of the details in the original booking request instead. When you book with us, the details say we need a business email. That is repeated in the cancellation so they think that’s why we sent it. At this point, honestly, all that detail could be completely removed from the email, and just the cancellation details remain.
Thanks!