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Community Member
April 15, 2025
Question

Cant access my paid for service.

  • April 15, 2025
  • 4 replies
  • 311 views

I have been having issues using Calendly and I simply want to speak with customer support. Does Calendly not provide this service? 

This topic has been closed for replies.

4 replies

Community Member
April 15, 2025

I emailed support 6hrs ago but no reply.

David
Community Manager
Community Manager
April 15, 2025

Hi ​@Jonathan08660 - Thanks for reaching out!

You should be able to chat in with our support team by using the blue chat bubble when logged into your account: 

 

If you are not seeing this while logged into your account, you can read through this article to troubleshoot why: https://help.calendly.com/hc/en-us/articles/26733559522199-Troubleshooting-access-to-chat

 

Support is seeing a higher than normal rate of tickets, so emails may take a bit longer before receiving a reply. If you’re subscribed to one of our plans chatting in would be the best way to contact them!

Community Member
April 15, 2025

I have a paid subscription but when I am  logged in, calendly doesnt log me in to my paid plan, I continue to have evidence that my paid is active as I am still recieving warm up emails in both the email address accounts im warming up. 

David
Community Manager
Community Manager
April 15, 2025

Do you see your paid subscription when you check your billing page here? https://calendly.com/app/admin/billing

Do you have multiple Calendly accounts that you use? If you log in from a different web browser does it allow you to access your paid account?

Let me know.