When a client cancels an event, Calendly displays message below. Is there any way to change the text and make it friendly when someone cancels the event?
“Refunds are not processed by Calendly and are subject to the Calendly User's payment terms. Please contact the Calendly User if you require a refund. “
Best answer by Kelsi
Hey there
I wish there was a way to customize the text displayed regarding cancellations/refunds, but at this time there is not! I hate saying “no” and almost always have a workaround to offer but this is a case in which there isn’t any way to work around this.
That said! Your feedback is valuable to us and I am going to make sure it’s included in our monthly report for the product team.
If you have any other questions about your Calendly account and its functionality please let us know! Check out our New User Guide and our Company Admin Guide as well. Have a great day!
Hey there
I wish there was a way to customize the text displayed regarding cancellations/refunds, but at this time there is not! I hate saying “no” and almost always have a workaround to offer but this is a case in which there isn’t any way to work around this.
That said! Your feedback is valuable to us and I am going to make sure it’s included in our monthly report for the product team.
If you have any other questions about your Calendly account and its functionality please let us know! Check out our New User Guide and our Company Admin Guide as well. Have a great day!
Thank you
Hi
There is an email automatically sending to clients when event cancelled. I was wondering if we could just stop this email or change the contents of it.
Thank you in advance.
Hey there
However, if you have Workflows set up you can always personalize these (emails and SMS).
I hope this helps!
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