How can I prevent clients from changing our appointments in Calendly?
Once they accept I don’t want them to have on ongoing access to my availability to make last minute changes without going through me directly.
Answer
Client Access
Best answer by David
The Single-Use Links will still include cancel/reschedule links within the notification. So a customer could still adjust the meeting after booking through the link.
This topic has been closed for replies.
Hi
You can remove the Cancel/Reschedule links that are kept within the invites to Calendly events. I’ll post the instructions below:
- Go to the Scheduling page and locate your event type.
- Open the
three dots menu and select Edit.
- At the bottom of the editor, select More options.
- Open the Notifications and workflows section.
- Under Basic notifications, select the
three dots next to Calendar invitation/Email confirmation, then choose Edit.
- Scroll to the bottom to find the Cancellation policy section.
- Un-Check the box labeled Include cancel and reschedule links in email invitations and reminders.
- Calendly shares your cancellation policy with invitees but can’t enforce limits on when they cancel or reschedule.
- Select Save and close.
How about the new “single use link”? Would that also prevent them from being able to change their appointment as well?
The Single-Use Links will still include cancel/reschedule links within the notification. So a customer could still adjust the meeting after booking through the link.
Sign up
Already have an account? Login
Not a Calendly user yet? Head on over to Calendly.com to get started before logging into the community.
Employee Login Customer LoginLogin to the community
Not a Calendly user yet? Head on over to Calendly.com to get started before logging into the community.
Employee Login Customer LoginEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.