Skip to main content

Hi,

for one type of appointment, I need clients to make a confirmation. So in the workflow I have set this and it works fine. But a client now receives two emails, the standard just after booking and the confirmation. 

I want a client to get just one email. So switch off the standard, or let them confirm in the standard email, than I don’t need the workflow.

Please help me.

Hi ​@leefstijl - Thanks for reaching out!

At this time, there is not a way to include a reconfirmation button with the standard email thats sent to the invitee. So you would need to use the Reconfirmation Workflow if you’d like them to confirm a meeting.

A couple things I’ve seen other users do:

  • They’ll set the workflow to send 1 Day before the event starts, instead of When the event is booked. This way they’re not receiving multiple emails at one time, and it works as a reminder email as well!
  • You can also use Calendar Invitations instead of Email Confirmations as the booking notification. This way, users will receive a calendar event that they can accept to their local calendar at the time they book the meeting:

 

These are usually the most common workarounds, but let me know if you have any questions!

Need Help? Visit 'Get Help. Give Help.'
Terms & ConditionsCookie SettingsAccessibility statement