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Question

Contacts list filter does not reset

  • 13 June 2024
  • 1 reply
  • 5 views

There doesn’t seem to be a way to reset the filter on the Contacts tab.

When I filter the contacts list, I see the filtered results. Fine so far.

 

Now I want to filter on a different name. I delete the old text, but the list does not refresh. When I enter the new name, the results do not appear. The workaround is to click on a different tab, then come back to Contacts to get a fresh list.

Hey there @GateCityBikeCoop -- thanks for your post!

I suggest clearing your cache and cookies to try to resolve this. Oftentimes, little things like this get “caught in the cache” and it’s as simple as a reset! Completely close and restart your browser after you do this.


How to clear browser cache

Browser Link for steps
Chrome https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Firefox https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari https://kb.wisc.edu/page.php?id=69468
IE 11 https://kb.wisc.edu/page.php?id=15141
Edge https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history


If this does not resolve your issue, please let us know and send any further screenshots or details that might help us troubleshoot!

p.s. I noticed that you created four different topics, three of which are about the Contacts feature. In the future, you might consider creating one topic going over all of the issues you are having with a single feature in a bullet or numbered list -- this way, all of your answers are in one place, you aren’t getting a dozen notifications about answers from yours truly, and other community members searching for help later can see it all in a single post!

Just a suggestion, of course. =) 

Looking forward to hearing back from you!