We have a custom cancellation message that gets sent out on any cancellation event, but it is only intended for the cases where _we_ need to cancel an event, not for cases when a user cancels. The notification is confusing in the latter context which requires its own suited cancellation confirmation notification.
Is there a way to issue context-relevant cancellation notifications based on whether a cancellation is triggered by us or the user?
Best answer by David
Hi
While this is not a feature at this time, I do think this is a good idea! I’ll pass this along to our product team to review.
However, one thing you can do currently is if you cancel the event through Calendly, you can include a message along with the cancellation notification:
So you can keep the default cancel notification incase a user cancels , and just make sure to include a message when you cancel through Calendly.
This would be the best way to do it currently, but let me know if you have any questions!
Hi
While this is not a feature at this time, I do think this is a good idea! I’ll pass this along to our product team to review.
However, one thing you can do currently is if you cancel the event through Calendly, you can include a message along with the cancellation notification:
So you can keep the default cancel notification incase a user cancels , and just make sure to include a message when you cancel through Calendly.
This would be the best way to do it currently, but let me know if you have any questions!
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