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WillB
Community Member
January 5, 2025
Question

Custom Event Duration and Multi Day Bookings

Hi Everyone,

I’m new to this product and still getting familiar with its features. I’ve been trying to resolve a couple of issues but haven’t found a clear solution yet. I’d really appreciate your help!

  1. Is there a way to increase the custom duration of an event beyond 12 hours, for instance, to 18 or 24 hours? Or is there a specific reason why 12 hours is the maximum? It seems like this should be adjustable based on the unique needs of different service providers.

  2. If I run a spa and offer a three-day weekend cleansing package, how can I allow customers to select both a start date and an end date? Currently, my setup requires customers to book both the check-in and check-out separately, which feels cumbersome.

Thank you so much for taking the time to assist me!

Regards,
W.

      This topic has been closed for replies.

      1 reply

      David
      Community Manager
      David
      Community Manager
      January 7, 2025

      Hi ​@WillB - Thanks for reaching out on this!

      1. Yes, the current limit for duration on events is set to 12 hours, there isn’t quite a way around this outside of adjusting the event in your calendar after the customer books.
      2. I think the way you have it setup now is the best way to go about it. Because multiple day events are not supported, having a event for check-in and check-out would be the way I would set it up personally.

      Both of these are features that have been requested before - So I’ve sent your post over to our product team! They’ll be able to review further from there. Hopefully we can see this in the future, being able to support multi-day events would give you a lot more flexibility I’m sure.

      Let me know if you have any questions!

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