Customer not being added to my calendar

Hi ​@Kevin47806!

Thanks for reaching out here! It sounds like you might have Email Confirmations enabled for this event. To change this to Calendar Invitations, you’ll need to go into the event settings, then select Notifications and Workflows, then edit the notification type.

Here, you’ll be able to adjust it from Email Confirmations to Calendar Invitations. With Calendar Invitations, both hosts and the invitee will be included in the event thats added to the calendar. 

Once this is changed, make a test booking and let me know if you run into anything else!

Thank you!  I made those changes however now I get the email to customer but it doesn’t add it directly to my calendar.  If I click “add to google calendar” on bottom of email confirmation called “New Event:  xxxxx” it create a new event on my work calendar just with myself.  Any ideas there?

Hi - thanks for reaching back out.

You mentioned this is a Collective event, right? Does this event appear on the other hosts calendar at all? Let me know!

Correct Collective.  It shows on my and the other host’s calendar.  The customer who requested it gets a separate calendar invite with just their name on it.  If I add them to mine, they now have 2 on their calendar.

Understood, thanks for checking this ​@Kevin47806! At this point, I’d recommend chatting in or emailing our support team (support@calendly.com), they’ll have a little more insight into what might be going on in your specific case. For some additional context here, Calendly creates only one calendar record for a Collective Event on the Primary Publisher's calendar. Then, the Primary Publisher's calendar sends invitations to the rest of the team, if they are all using the same cloud calendar provider (Google, Office 365, etc.).

Can you also confirm:
Are your one-to-one events appearing in your calendar?
Are you and the other host using the same calendar provider?

Let me know if you have any other questions!